Last updated: October 15, 2025
This policy applies to purchases made in Plaspy’s online store with delivery within Colombia only .
Plaspy ships to Colombian destinations classified by the carrier as:
Note: The destination categorization (major, intermediate/secondary, or extended/special area) is defined by the carrier . Plaspy does not ship to destinations categorized as extended or special areas .
Estimated transit (indicative; subject to the carrier):
Once dispatched, we send the tracking number via WhatsApp or email . The shipment can be tracked on the carrier’s website .
Customers must provide a complete and accurate address (including helpful references).
Delivery attempts and re‑expedition are set by the carrier . If delivery fails due to incorrect address , recipient not available , or any other customer‑attributable reason and the parcel returns to origin, any new shipment/re‑expedition will be charged again .
Upon delivery, please inspect the packaging and product condition . If you identify damage or shortages , make notations with the carrier, take photos , and report it to Plaspy within 48 hours of delivery through our support channels. Until effective delivery at the indicated address, transport risk is borne by Plaspy ; upon delivery, title and risk transfer to the customer.
If the carrier reports a loss , Plaspy will manage the case and, once validated , will proceed with replacement or refund , as applicable.
All shipments are insured according to the carrier’s standard coverage and the product’s declared value . For special coverage or declarations, please contact us before dispatch.
To start a return, request a case number (RMA) from support and pack the item properly.
Deadlines, requirements, and coverage are detailed in Plaspy’s Returns & Warranty Policy .
We accept online payments . We issue a DIAN electronic invoice using the customer‑provided billing details and send it to the registered email. Logistics processing begins once payment is confirmed .
CR 17 70A 01, Bogotá (Colombia). Note: always obtain an RMA and follow support instructions before sending any return package.
Our support channels and hours are listed on our contact page: 👉 www.plaspy.com/ContactUs
Events beyond Plaspy’s control (strikes, mobility restrictions, weather, public order issues, widespread carrier disruptions, among others) may affect delivery times. In such cases, we will inform customers of developments and available alternatives.
Plaspy may modify this Policy. The binding version is the one published on this site with its last‑updated date .
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