This accessibility statement applies to content published on www.lgo.org.uk
It also applies to our online complaints service for people registering a complaint with us, which is hosted on the subdomain complaints.lgo.org.uk
This website is run by the Local Government and Social Care Ombudsman. It is designed to be used by as many people as possible. The text should be clear and easy to understand.
You should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
Some parts of this website are not fully accessible. For example:
If you need information in a different format email us at [email protected] and tell us:
If you find any problems not listed on this page or think we are not meeting the accessibility requirements, email us at [email protected]
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS) .
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
The Local Government and Social Care Ombudsman is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
We have many non-HTML documents published before September 2018. The regulations state they do not need to be accessible, unless users need them to use our service.
We do not plan to replace these documents with more accessible formats. However, users can request these in alternative formats using the contact details above.
We will regularly review this statement and update this page when issues are fixed.
This statement was first prepared on 23 September 2020. It was last reviewed on 22 May 2023.
We tested the website for accessibility issues in March 2023.
We identified a representative sample of pages by:
The website was tested on 14 April 2021, and then again on 20 February 2023, by the Central Digital and Data Office (part of the Cabinet Office) as part of its role in monitoring the adherence to the accessibility regulations. These audits resulted in a number of further improvements being made to the accessibility of this website. After the last audit we also installed a new website accessibility tool, Recite Me, to provide additional accessibility customisation for our website users without having to download their own software.