RBC, which includes Royal Bank of Canada and all of its subsidiaries, is committed to ensuring that its customer service accessibility guidelines, policies, practices and procedures are consistent with the following principles
Service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people.
Service is provided in a way that allows a person with a disability to do things on their own without unnecessary help or interference from others.
Service is provided in a way that allows the person with a disability to benefit from the same products and services, in the same place, and in the same or similar way as other clients, unless an alternate measure is necessary to enable a person with a disability to access products and services.
Service is provided to a person with a disability in such a way that they have an opportunity to access RBC products and services in a way that is equal to that given to other clients.
RBC will communicate in a manner that maintains an individualâs dignity and respect to include
RBC will provide clients with notice in the event of a planned or unexpected disruption in all the facilities or services used by clients. Notices will include
Notices will be placed at all public entrances, service counters located on the premises, and if appropriate, RBC websites and outgoing telephone messages.
RBC is committed to serving clients with disabilities who use assistive devices to obtain, use or benefit from its products and services.
RBC permits assistive devices on premises, and will not interfere with assistive devices without permission of the owner or user. Typical devices that clients may use include
RBC shall provide document(s) or information contained in the document(s) to clients in a format that takes into account the clientâs disability.
More information is available on this website on the Print Materials page.
Persons with a disability who are accompanied by a service animal may access all RBC premises that are normally accessible to clients. RBC will
Clients with a disability who are accompanied by a support person will have access to that support person while on RBC premises. RBC will
Where appropriate, RBC provides training to staff and contract workers whose duties involve interaction with the public or other third parties. Training includes
Training will be provided on an ongoing basis in connection with changes to this document and will be provided to appropriate staff and contract workers as soon as practicable after he or she is assigned the applicable duties.
RBC has implemented policies, procedures and guidelines in various parts of its organization where employees may interact and communicate with persons with disabilities.
It is RBCâs priority to meet and surpass all clientsâ expectations. Clients can provide accessibility-related feedback through our online feedback form .
We are constantly looking for ways to improve the experiences of clients and employees with disabilities. Please contact us.
We believe in the power of diverse communities and the individuals who live in them.
Contact RBC at TTY 1-800-661-1275 1-800-661-1275 or through your regular Relay Services