Our goal is to make our websites accessible and usable for our clients. For example, we use high-contrast colours â one way of making our pages easier to read for people with vision problems.
Here are some of the ways you can have a better experience doing your banking online with RBC:
Our guidelines are based on the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. We continue to review all of our websites for ease and accessibility.
About 4.4 million Canadians (14.3%) have reported having a disability. The percentage of Canadians with disabilities increases with age, ranging from 3.7% for children 14 years and under to 56.3% for those 75 years and over.
Source: Statistics Canada. Participation and Activity Limitation Survey 2006
Ensuring equal access to both our spaces and our services is a priority for RBC. As we make ongoing accessibility improvements, we involve our employees, clients, industry specialists and other stakeholders in the process.
To better accommodate clients and staff with disabilities, we're committed to providing barrier-free accessibility where we operate. This is reflected in the design of all our new branches, and, where possible, in our renovations. For example, we provide:
We're also working with our landlords to reduce barriers to accessibility in the buildings we lease.
We've put accessible furniture in office spaces where our representatives meet with clients. For example, some of our tables have tops that can be easily raised, lowered or tilted to adjust to the needs of people in wheelchairs.
RBC strives for improved accessibility across its branch network and recognizes that further steps can and will be taken to help RBC become barrier free by, for example, engaging in initiatives to identify and eliminate physical barriers including annual proactive branch renovations as needed.
We're committed to providing convenient telephone access to our services.
Contact centres at RBC were first established in the fall of 1994. They offered clients the ability to review their account balances, make bill payments and transfer funds from one RBC account to another.
Today, our telephone representatives can discuss a variety of financial solutions available to you, including loans, mortgages, Visa cards and investments. You can do almost all your banking with us from the comfort of your home or office.
Our Virtual Assistant enables clients to do banking using voice commands or their telephone keypad. Clients who prefer to use voice commands or their telephone keypad to receive their account balances and recent transaction history, pay bills to registered companies, transfer funds, and start to receive alerts for low balance or available credit limit, can call our self-serve Virtual Assistant at 1-800-769-2544 . The Virtual Assistant is currently available in Canada and the US. To speak to someone, clients can call us at 1-800-769-2511 or contact RBC at TTY 1-800-661-1275 or through their regular Relay Services.
Clients who are deaf or hard of hearing can take advantage of our Teletypewriter (TTY) services, which use teletype devices with written text. Our TTY lines are available in English and French, and are as responsive as our regular phone lines. Just call us at 1-800-661-1275 1-800-661-1275 â we'll be glad to help you.
You can also contact RBC through your regular Relay Services to talk to a representative about banking needs.
With an average of 95,000 client conversations each day, our contact centres offer a convenient, accessible point of contact for a broad range of personal and business solutions.
Our network of over 4600 banking machines is the largest in Canada â and we're continuing to expand. We continue to add new banking machines to be able to provide our clients with convenient access to their money and RBC offered services.
We worked with the Canadian Standards Association (CSA) to shape the industry standard for barrier-free ATMs. We were the first bank worldwide to provide voice guidance enabled or "talking" ATMs â and our prototype was adopted as the de facto standard by both the CSA and other standards organizations around the world.
As of December 2010, all RBC branch banking machines are voice guidance enabled and in each branch location we have at least one dedicated wheelchair accessible ATM that meets and exceeds the CSA standards.
Find an RBC banking machine with audio capability using the RBC ATM search tool .
At Royal Bank, meeting the diverse needs of our clients is a top priority. To accommodate everyone, we offer a wide range of accessible banking services. You can receive RBC materials in a number of formats, including large type, audio cassettes, CDs, Braille and e-text.
Our Personal Deposit Accounts â Braille Statements are based on community feedback and today's industry standards. We use Grade 1 Braille, a format known for its universality. Some high level features of the Personal Deposit Account â Braille Statements include:
Our personal deposit cheques feature large print and black linework on a white background for maximum contrast. They also include perforated lines, which provide tactile guidance and assist with writing.
For audio accessibility, we have information in CD or cassette format that's read by a professional narrator.
Our e-texts come in CD format and can be used in various software applications to magnify the onscreen text.
If you'd like any of our brochures or other marketing materials in formats such as Braille, CD, large print and audio cassette, please call us at 1-800-769-2597 1-800-769-2597 .
For more information on our Personal Deposit Accounts - Braille statements or other statement options, please call us at 1-800-769-2597 1-800-769-2597 .
The RBC Mobile app gives you personalized tools and insights so you can save, spend and manage your money accessibly and with ease.
The RBC Mobile app is developed to respond to accessible input methods and is compatible with some of your deviceâs accessibility features including VoiceOver and Zoom on iOS, or TalkBack and magnification for devices powered by Android operating software.
Here is some of the functionality enabling you to have a better experience when you do your banking through the RBC Mobile app:
Take care of your banking needs when itâs convenient for you.
Or text âRBCâ to 722722 and weâll send you the link. Standard message rates may apply.
We are constantly looking for ways to improve the experiences of clients and employees with disabilities. Please contact us.
We believe in the power of diverse communities and the individuals who live in them.
Contact RBC at TTY 1-800-661-1275 1-800-661-1275 or through your regular Relay Services