The panel issues an active code. The customer enters it on their device and is connected â with the right packages, the right limits and the right expiry, all decided by you rather than typed by them.
It takes the longest, most error-prone part of onboarding and turns it into one short string. Fewer support calls, fewer accounts set up wrongly, and a customer watching sooner.
Enter this on the device. No server address, no username, no password to dictate over the phone.
Customers don't want to buy new hardware to stay with you, and you don't want to be the reason they have to. SolusTV works with the widely used streaming apps and players people are already watching on.
Compatible with the widely used streaming apps and players, so a customer keeps the app they know and you keep the customer.
Active codes replace manual setup. The customer enters a short code and the device configures itself against your panel.
Each activation is logged, so a support question has an answer, and unusual patterns are visible rather than guessed at.
Packages, device limit and expiry are set in the panel, before the customer is involved.
The panel produces a short active code for that customer.
The customer enters the code on their device. That is the whole of their setup.
The activation is logged against the account for support and for spotting abuse.
An active code is convenient for the customer, but the record it leaves behind is what's useful to you. Every activation is kept against the account, which turns two awkward conversations into simple ones.
See customer and subscription controls
Held against the customer record, alongside the number of devices you allow to watch at the same time.
If onboarding a customer currently means talking them through a settings screen, this is the part of the platform worth asking about first.