We’ve all bought a product from a market or a store that we’ve regretted buying and decided to refund. The process is usually quite simple, but when this product is a digital item in an online game, things get a little complicated. Roblox has very strict guidelines and policies that all players must agree to play the game. These policies include their policy on refunding items bought from their avatar shop.
In this guide, we will discuss Roblox’s refund policy in detail and see when it’s possible to refund an in-game item.
If you have bought an item off of the Roblox avatar shop that is not fully functioning as it is supposed to or is defective in any capacity, then you are allowed by Roblox’s Terms of Use to contact them through their Contact Form and request either a fix for the issue or a full refund of the currency spent.
If this is your case, you can open the Roblox support form and follow the steps listed below:
(Note: If you are under the age of 18 your form might be different)
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If your request is approved, either your item’s defect will be fixed or a refund will be credited most likely to your Roblox account balance.
In general, Roblox state that all the items bought from their avatar shop are non-refundable.This means that currently, you are not able to refund a properly functioning item that you bought on Roblox and get back the currency or Robux that you spent.
Luckily, however, this does not extend to items you bought that were in one way or another not functioning properly. If this is the case then you can find further help and a possible refund from Roblox by contacting them via their Contact Form .