To protect our customers and prevent fraud, all credit card payments must be fully verified before packages can be collected . Please review the guidelines below to ensure a smooth and timely collection process.
Customers collecting packages paid for by card must:
Ensure payment is fully completed and confirmed (receipt, email, or SMS confirmation).
Present a valid government-issued photo ID .
Ensure the name on the ID matches the cardholder name used for payment.
Be able to confirm the last four (4) digits of the credit card used.
Have no outstanding invoices on their account.
Packages will only be released once all information is verified.
If someone else paid for your package using their card, the following is required:
Payment confirmation (receipt, email, or SMS).
Authorization from the cardholder , including:
Cardholder’s full name.
Copy of the cardholder’s government-issued ID.
A signed authorization form (physical or electronic).
Verification of the last four (4) digits of the card used.
No outstanding invoices on the customer’s account.
Packages will only be released after successful verification.
If another person is collecting your package:
Prior written authorization from the cardholder or account owner is required.
The authorized collector must present:
Government-issued photo ID.
Authorization letter or email.
The collector must sign the collection receipt at pickup.
Packages will not be released without proper authorization and ID verification.
Packages will not be released if:
ID does not match the cardholder name.
Payment is pending, failed, or under review.
Required authorization is missing.
ID is refused at collection.
Any suspicious activity may result in delayed release while verification is completed.
Your personal and payment information is handled with strict confidentiality. We collect only what is necessary for verification and store information securely in accordance with data protection standards.