Our compatible cartridges are any cartridge on our website that displays the TonerGiant logo and the that has an image displaying a TonerGiant box, rather than the printer manufacturer logo and packaging.
Our compatible own brand inks and toners are compatible with the printers displayed on their product page, and contain some recycled parts. Our compatible cartridges are a high quality premium product, manufactured to ISO 9001 standards and offer an affordable alternative to the printer manufacturer OEM cartridges.
We offer a complete satisfaction 3 year guarantee on all compatible inks and toner cartridges (including premium recycled inks). Our 3 year guarantee covers the following:
If you need to contact us to arrange a return or replacement you can contact us on 0345 365 3605 or by one of the methods on our contact page .
Not only do we offer a 3 year guarantee on all compatible cartridges, we give you extra peace of mid with our premium printer cover.
If your printer stops working while using our cartridges, contact us right away and we’ll arrange for a printer technician to take a look. If they deem our cartridges to have caused the issue, they will fix the printer. If the printer can’t be fixed, we’ll replace the printer.
We manufacture the highest quality cartridges in the UK and we monitor their performance to maintain an extremely low return rate.
*We established our return rate by looking at how many orders containing compatible cartridges were placed in the last 6 months, and what percentage of them had a return raised due to a cartridge fault.
Our compatible cartridges are all sold with a micro-chip pre-installed so that you won’t need to remove or replace chips from old cartridges.
What’s more, once you have placed an order with us, we update the software on the chips as your order is being packed for shipping (via an access port on the packaging). This means that your cartridge software will be the most up to date and you’re less likely to experience issues with annoying manufacturer printer updates.