Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Alternatively, please write to one of our Auto Services centres:
*Please note that a warranty claim will not be honoured unless proof of purchase (e.g. invoice) is provided. You may need to take your vehicle to a service centre designated by RAC. If you are not an RAC member at the time the warranty claim is made, a service fee may be charged if roadside assistance is provided.