Centro Restaurant Group operates three fast-casual dual concepts in Minneapolis-St. Paul, including Centro, Vivir, and Everywhen. In an effort to provide memorable dining experiences with speedy, yet thorough service, Centro rolled out QR code ordering through Olo. Since launch, the brand has digitized nearly all restaurant transactions—on-premise and off-premise—streamlined operations, and increased satisfaction for both guests and staff.
of all restaurant transactions are digital
increase in peak hour throughput
Decrease in order inaccuracies
Before teaming up with Olo, Centro had a number of pain points not uncommon for fast-casual restaurants: long lines at the register, high order inaccuracy, and inefficiencies across the board.
With the hope of streamlining operations, enhancing the guest experience, and boosting staff retention across its concepts, Centro decided to optimize the dine-in experience with QR code ordering .
QR code ordering enables guests to scan a QR code at the table with their mobile device to access the restaurant’s menu, order, and pay. Guests benefit from faster service, more control over order accuracy, the ability to easily add items to their meals, and quickly pay—all from the comfort of their table. In turn, staff are freed up to greet guests, answer questions, deliver food to tables, and clean.
Since launching at Centro, QR code ordering has revolutionized the dine-in experience across its concepts with guest satisfaction, staff retention, and sales reaching never-before-seen heights.
Jami Olson, Owner/CEO
Centro Restaurant Group
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