Cold Stone Creamery, an ice cream brand with 1100 locations, was looking to reach its full potential for advanced cake order sales without increasing staff to balance in-store traffic with phone orders. The team turned to Olo for a system that could grow sales volume without adding strain on staff.
More after-hours sales
Satisfied surveyed guests
Cold Stone was looking for a system that could facilitate payment and proper fulfillment with the highest level of PCI compliance. To eliminate waste on a high-ticket item like ice cream cakes, payment needed to be taken at the time of the order. The brand believed it could handle more volume and support after-hours sales by turning to digital ordering and payment.
Jana Schneider, VP of National Programs
Serving "Feel Good Food," to "Every/Body," Anywhere
A more efficient payment system and actionable insights from in-store guests
From Legacy Ordering System to Integrated Digital Engine
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