Kwik Trip is a family-owned convenience store company with more than 700 locations across the Midwest. To meet the ever-evolving needs of guests and streamline operations in an increasingly competitive market, the brand teamed up with Olo to offer mobile ordering for carryout and curbside pickup through its Kwik Rewards app, as well as third-party delivery. Since launching Olo, Kwik Trip has seen its digital sales and off-premise order volume skyrocket. At the same time, the brand has streamlined operations, improved order accuracy, reduced manual work and stress for employees, and strengthened its relationship with guests.
Increase in digital sales
Increase in order volume
Increase in check size
Increase in third-party delivery
Since 1965, Kwik Trip has been focused on doing right by the communities it serves. So when the restaurant industry successfully pivoted to off-premise, Kwik Trip saw an opportunity to offer similar services to its convenience store guests.
By leveraging Olo for carryout, curbside pickup, and delivery, the brand could cater to guests that crave its assortment of dairy, kitchen, and bakery offerings but are short on time and/or would prefer not to walk inside.
One of Kwik Trip’s biggest challenges prior to Olo was managing orders from delivery service providers across multiple tablets and manually entering each third-party transaction at the register. The process was difficult to train, confusing for employees, and left a lot of room for error. To help solve those pain points, Kwik Trip first implemented Rails . Shortly thereafter, the brand launched Ordering for carryout and curbside and recently added Dispatch .
David Jackson, Digital Marketing and Loyalty Manager
Skyrocketing Digital Ordering and Delivery Sales in Under a Year
Personalized recommendations for online orders increase repeat guests—and revenue — for the 24/7 diner.
Replacing a Homegrown System to Grow Digital Sales
Transform your guest experience today.