Fast casual Mexican eatery Qdoba embarked on a full-scale digital relaunch in early 2020. Switching to Olo helped Qdoba navigate COVID-19’s unexpected strike on an enterprise platform that drove sales while also allowing the brand to be agile and operationalize new features such as curbside pickup in a matter of days.
YOY digital sales growth
Of sales through digital channels
Higher average ticket vs. in-store
Qdoba’s legacy digital systems were causing friction for both guests and employees. The brand decided to do a full-scale digital relaunch including a new website, mobile app, rewards, and a back-end technology revamp.
Qdoba turned to Olo “because it was critical to choose a provider that not only offers a frictionless ordering experience but also to help navigate the rapidly evolving world of third-party marketplaces.” Qdoba looked to capitalize on direct orders to drive stronger guest relationships and own guest data while delivering a feature-rich experience to guests.
Adam Fox, Director of Digital Experience and Media
Shifting The Digital Baseline One Guest at a Time
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