Nugget's Chat handles every step from enquiry to resolution with seamless human escalation when needed
Convert more customers through guided journeys, personalised recommendations, and proactive engagement
Remembers past interactions across channels so customers never have to repeat themselves
Connects with business systems to fetch data and complete actions in real time
Understands customer intent and guides conversations toward the right outcome
Responds using approved knowledge policies and documentation for accurate answers
Build edit and deploy chat workflows visually without engineering dependency
Supports 50+ languages while adapting to customer language tone and dialect
360º platform that integrates across voice, chat and other digital touchpoints
Triaging engine that analyses tickets and auto-routes to the right support agent
Real-time ticket tracking and advanced analytics capabilities
Trigger real-time alerts, and auto-enforce SLAs for high-priority requests
TLS 1.2+ in transit ⢠ A 4-layer LLM fallback with full audit logging
Dedicated per-tenant isolation ⢠ AES at rest, zero data retention
Deploy ecosystem of AI agents to own Enterprise Outcomes
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