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Create Agentforce AI agents for different scenarios
Updated on Sep, 2026
IT and Software , Other IT and Software, Salesforce
Training 5 or more people ?
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In today’s fast-paced digital landscape, intelligent automation is a game-changer for businesses. Agentforce is your step-by-step guide to creating powerful, scenario-specific AI agents using Salesforce technologies like Apex, Flows, and Prompt Templates. This course is tailored for Salesforce developers and admins who want to leverage AI to solve complex business challenges and deliver smarter, more dynamic solutions.
We begin by exploring the core concepts of AI agents in Salesforce and understanding their integration within the platform. You’ll gain hands-on experience in crafting AI agents that can perform tasks such as lead qualification, case resolution, meeting scheduling, and customer engagement. Using Apex, we’ll implement custom logic to enhance agent functionality, while Flows will help you design scalable, declarative automation processes. The course also covers Prompt Templates, enabling you to create personalized and contextual user interactions that adapt to different business scenarios.
Throughout the course, you’ll work on real-world projects, building AI agents tailored for diverse industries like sales, service, and support. By the end, you’ll have the expertise to deploy robust AI agents that streamline processes, boost productivity, and deliver exceptional user experiences.
Whether you're new to AI or a seasoned Salesforce expert, this course will elevate your skills and prepare you for the future of intelligent Salesforce solutions. Let’s bring your Agentforce ideas to life!
Students will learn to implement Agentforce implementation using Apex, Flow and prompt templates.
Agentforce Implementation using Apex.
Agentforce Implementation using Flows.
Agentforce Implementation using prompt templates.
Make sure you have an org where Einstein Copilot for Salesforce can be used and can create prompt templates.
Check out the detailed breakdown of what’s inside the course
Kamaal Ahmad Usmani is a passionate and dedicated instructor committed to making learning simple, practical, and impactful. With a clear teaching style and real-world approach, he focuses on helping students truly understand concepts rather than just memorizing them. His sessions are structured, engaging, and designed to build both knowledge and confidence.
Kamaal believes that every learner has potential, and he works closely to ensure students feel supported throughout their journey. Whether you are just starting out or looking to upgrade your skills, his guidance aims to make complex topics easy to grasp and apply in real-life situations.
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