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Measuring, Managing and Improving Business Performance Course Information
Updated on Sep, 2026
Business, Management, Key Performance Indicators (KPIs)
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Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.
The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals
These are the topics covered in this course.
The course is divided into four parts:
Part 1 : Concepts in Managing Business Performance
Part 2: Models of Business Performance Management
Part 3: Measuring, Managing and Improving Business Performance
Part 4 : The Business Performance Management Exercise
The key topics covered in this course include:
A brief history of Business Performance Management
Principles of Business Performance Management
Models of Business Performance Management
Critical Success Factors and Performance Measures
From Organisational Measures to Operational Metrics
Analysing Performance Data
Improving Business Performance
There are examples, exercises, projects and tests throughout the course to aid your learning
Thank you for your interest in this course. I hope you enjoy it
Check out the detailed breakdown of what’s inside the course
I am a Fellow of the Chartered Institute of Management Accountants specialising in process improvement. I have nearly 30 years experience in consultancy, facilitation and training. I have published numerous online courses on process improvement, performance measurement, KPIs, problem solving and more.
I live in Scotland with my wife, daughter and our Cocker Spaniel.
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