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How to deal with dissatisfied and angry customers and create a human and excellent service
Updated on Sep, 2026
Business, Sales, Customer Service
Training 5 or more people ?
Get your team access to 10000+ top Tutorials Point courses anytime, anywhere.
Answer these questions:
Do you struggle dealing with angry customers?
Do you customers love you?
Do your customer recommend you to their friends?
Do you feel you are always at the mercy of your customers?
You may think that it's a very hard task to get customers to actually love your company, that only big companies can achieve that you that it's simply unpractical for a business like yours, but guess what: it's not!
Customer Service Excellence can help your business thrive in many ways, like increasing sales, make your customers recommend you to others, comment and rate your company (helping your marketing team), and it ultimately make your customers even more open to your calls and to your proposals.
In this course Customer Service Excellence, you will learn not only what's an excellent customer service and learn and see new unique and amazing tools and frameworks, but also how to shape your own customer services guidelines and also how to create strategies that fit perfectly to your business and customers, so you can achieve an excellent service.
Ten unique downloadable tools, ready to print
There are almost 70 lessons, short and straight to the point
More than 6 hours of content: the most complete course
It's proven to be successful: it was built upon a face-to-face course
Ten written exercises for you to reflect on your skills
Watch it whenever you want and in the order you like
10 sections covering customer services from A to Z
Support and interaction with the instructor
Check out the detailed breakdown of what’s inside the course
Ivan Chagas é designer instrucional, gestor de produtos educacionais e professor com mais de 18.000 alunos em quatro idiomas, trabalha também criando cursos online e presenciais e materiais educacionais para empresas e pessoas físicas.
Ivan Chagas is an instructional designer, educational product manager, and instructor. With over 18,000 students in more than 100 countries, he works developing online and in-person courses and educational resources for companies and individuals.
Ivan Chagas es diseñador instruccional, gestor de productos digitales y profesor con más de 18.000 estudiantes en más de 100 países. Trabaja desarrollando cursos presenciales y en línea y contenidos educativos para empresas y personas.
Ivan Chagas est un concepteur pédagogique, chef de produit éducatif et enseignant avec plus de 18 000 étudiants dans plus de 100 pays. Il travaille à l'élaboration de cours et de contenus pédagogiques en présentiel et en ligne pour les entreprises.
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