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Learn how to realize process improvements within your organisation.
Updated on Sep, 2026
Business, Project management,
Training 5 or more people ?
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Improving your organisation's processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation's processes today, they will reward this favourably!
In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!
At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.
How to improve organisational processes
How to identify value add and non-value add steps
Waste reduction and quality improvement
Process mapping techniques and tools
Check out the detailed breakdown of what’s inside the course
Hi there, my name is Robert Chapman.
I have been working as a Business Improvement professional for many years now. In doing so, I have learned a number of key lessons about Business, People and Processes.
The work I have done has been to save organisations money (and I have saved organisations millions of dollars), make them and their teams more productive and efficient and future proof their operations. Specifically, I am an expert in:
- Root cause analysis.
- Process, Business & Continuous Improvement.
- Automation of processes.
- Voice of the Customer.
- Process mapping & management.
- Wider Business Improvement (such as cultural change, reporting and transition of work around the globe).
I shall be loading course content around the topic of Business Improvement so please do check out the courses on offer.
I do love to hear from those of you that take my courses and am here to help wherever possible.
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