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Happy & Satisfied Customers are The Key To The Business Growth!
Updated on Sep, 2026
Business, Sales, Sales Skills
Duration - 2.5 hours
Training 5 or more people ?
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In an ever-changing business environment, it is important that managers are geared to handle the nuances through effective professional management.
Much of customer service is common sense – that unfortunately is not always so common.
This program doesn’t teach complicated systems to help drive the customer service experience. On the contrary, this is a simple approach that focuses on the basics that managers need to imbibe and drive across their teams. So, it focuses on External as well as Internal Customer orientation / Management.
This program will enable participants to appreciate the importance of Customer Management in modern competitive markets and learn, design and practice tools to improve customer experience.
Find out the answers to these and other important customer-service questions during this information-packed training session.
Define “Customer Focus” and understand its significance.
Moment of Truth – Understanding what enhances and potentially inhibits the experience. Seizing the Moment!!
Transforming the Moment – Handling challenging situations, dealing with complaints, and angry customers.
Understanding Customer Service: Not a Skill but an Attitude- simulation, facilitator sharing.
How to Say “NO”: Even though our customers hate to be told “No,” sometimes it is necessary.
Strategies to Handle Complaining Customers in Business.
Practical strategies to retain the existing customers and their business.
Some experience in customer service or the sales function.
Check out the detailed breakdown of what’s inside the course
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