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Master the Help desk position by working smarter and boost your career opportunities
Updated on Sep, 2026
IT and Software , Other IT and Software,
Training 5 or more people ?
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Help Desk Professional is your guide to breaking into the IT world. We cover the basics of computing to i ntermediate/advanced tools without a bunch of useless information. The 5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace.
What sets Help Desk Professionals apart from competing courses is the use of real-life examples . I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions.
Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?
Check out the detailed breakdown of what’s inside the course
Hello, I'm Zachary Avant. I hold a bachelors degree in Computer Information Systems and Music. In addition to my learning, I have the Comptia A+ certification and have completed several Udemy courses.
I have over 5 years of professional experience when it comes to computing and I have spent the majority of my free time learning new computer features. I started out as a Help desk technician and currently work as a Network Administrator for a local MSP. I'm currently in charge of training new help desk technicians for our business and I also provide top tier support when necessary.
I fully believe that I can help you get to the next level of your career with hard work and dedication.
Use your certificate to make a career change or to advance in your current career.
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Master prominent technologies at full length and become a valued certified professional.