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Learn service transition using Jira in a DEVOPS approach, a way to approach transition to reduce friction in handovers
Updated on Sep, 2026
Programming, Software Development Tools, JIRA
Training 5 or more people ?
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Want to move away from using Excel spreadsheets or worse for service transition?
Having a problem moving services from Beta to Live teams due to last-minute requirements?
Interested in a career in service transition and want to get to know some of the key challenges you come up against?
This course is for you!
In this course we are going to talk about Service Transition, that pain point between development teams and live service teams, and how this solution may be the way to solve that issue.
Within this course we are going to cover:
1. Changing mindset on the transition from ITIL to DEVOPS
2. General overview of service transition
3. How to structure Jira for Service Transition.
4. How the model works in reality.
5. Some logistical considerations
This course is a no-nonsense approach to ensure you get to know the information you need before you implement this new solution to service transition. I will give you visual explanations of what I mean and how it may look once you start to implement this new methodology.
As ever I am here to take questions after enrolment and provide you any further support you need.
Hope you find this helpful and welcome all feedback.
How to use Jira as a service transition method
How to get your ITIL and Agile teams to work closer on transition
A solution that is a halfway house for those with ITIL and Agile staff not yet in DEVOPS
Techniques to capture stakeholder requirements
No experience is required - but basic knowledge of service transition will help
Check out the detailed breakdown of what’s inside the course
I have worked in many roles in ITIL and Agile spaces. I have worked in airports, retail, IT sector, chat moderator for a bingo website, and many more. I like to share my knowledge of what I have learned along the way in a no nonsense way.
I also have a very keen interest in history; I have 2 items I found metal detecting in museums, gold panned in Scotland, and trace family trees!
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