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AMADEUS I Training AMADEUS GDS I Practice AMADEUS
Updated on Sep, 2026
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This course is for everyone, allows you to learn everything about Amadeus GDS ticketing; you will know how to make complete reservations, how to manage reservations, how to handle after-sales service for cancellation, refund or exchange requests (Reissue).
- How the Amadeus Reservation system works.
- Flight availability requests:
- Commands: "AN" and "SN" and their options.
- How to choose one or more flight segments.
- Requests for displaying flight frequencies with "TN"
- Coding and encoding of cities, airports.
- Coding and encoding of airlines, countries, equipment.
- How to make a reservation (PNR):
- The 5 mandatory elements of a Passenger Name Record
- Single-passenger, single-segment reservation
- Single-passenger, multi-segment reservation
- Multi-passenger, single-segment reservation
- Multi-passenger, multi-segment reservation
- How to search for a reservation (PNR):
By booking reference
- By first and last name.
- Passenger types (baby, child, youth and senior)
- How to manage and modify reservation elements.
- How to indicate special services (additional baggage, special meal, animal in scout, wheelchair, etc.).
- How to price a reservation, how to choose the best possible rate
- How to indicate the payment method.
- How to choose the passenger seat and price it.
- How to issue and print electronic tickets.
- How to enter passenger documents, passport, identity card.
- Corrected exercise "Complete Reservation" on the Amadeus system:
- Electronic Miscellaneous Document (EMD):
- Concept of TQT Fare Mask
- Concept of TQM mask of penalties and special services.
- How to book an open ticket (Open Segment)
- How to display Fare conditions, search for penalties in the event of a request for reimbursement or exchange of date or class or itinerary.
- How to display refund penalties.
- How to display fare supplements in case of exchange of date, time, class or itinerary.
- How to display ticket statuses:
- exchangeable or non-exchangeable
- refundable or not refundable
- Difference between a Revalidation and a Reissue:
- How to manage after-sales:
- How to cancel (Void) a ticket.
- How to proceed to a Full refund with Amadeus Ticket Changer.
- How to proceed to a partial refund with Amadeus Ticket Changer.
- How to proceed to a Full refund in Manual.
- Corrected exercise FULL refund with ATC on Amadeus system.
- Corrected exercise Partial refund with ATC on Amadeus system.
- Corrected exercise FULL refund in manual on Amadeus system.
- How to proceed with the exchange of date, class or itinerary with Amadeus Ticket Changer. (ATC Reissue):
- Corrected exercise of exchange of date in ATC on Amadeus system.
- Corrected exercise of exchange of class in ATC on Amadeus system.
- Corrected exercise of exchange of date in manual on Amadeus system.
- How to proceed with an exchange of date, class or itinerary in Manual. (Manual Reissue):
- How to proceed with a revalidation.
- How to display the cash register statements (fortnightly).
- How to list all your reservations:
- all your reservations
- How to insert a remark for the passenger.
- How to insert a remark for the cabin crew.
* Several quizzes for each section.
For anyone, beginner or travel agent wishing to learn.
or improve their skills on the main reservation orders Amadeus Global distribution System.
Check out the detailed breakdown of what’s inside the course
Engineer of State in Computer Science option Software.
Designer of the Amadeus Training Simulation Software,
see: simam.ecole-winner.com
Assistant Professor at the University of Science and Technology of Oran, from 01/12/1991 to this day.
Founder of the Private School of Computer Science, Winner Software School based in Oran, Algeria (Approved since 1993)
Support for several groups in Ticketing Agent training on Amadeus Global distribution System.
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