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IT project management course for project and product managers of Junior and Middle level
Updated on Sep, 2026
Business, Project management, PMI Project Management Professional(PMP)
Duration - 2.5 hours
Training 5 or more people ?
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My course will teach you how to manage projects in a God mode) I will tell you how difficult and dangerous the career of a project manager is in a dynamic and intense manner. Besides this, I will also provide you with recommendations and tools to apply the acquired knowledge in your practice today. I will share the life hacks that will allow you to avoid customer complaints like some bullets in Matrix)
There will be no boring lectures about methodologies and terminology. You will hear no morals or trite banalities. I will give you only the essence as it is, many practical issues and analyses of fuckups I have seen and made over my eight-year experience leading a team of project managers. I should also mention that the basic material is aimed at fulfilling projects on customer demand (outsourcing). Nevertheless, this material's major part will also be suitable for managing the company's internal projects.
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About the speaker and his projects
Introduction to the profession and main skills
Starting the project:
Budget and deadlines
Customers requirements
Development methodology (Waterfall (incl. hybrid), Agile/Scrum)
Kanban board (Trello)
What one should think over beforehand:
Versioning storage system (GIT)
Interrelation analysis
The initial project is 80% of completion
User-friendly administration
Solution versatility
Project architecture/code purity
Project documentation (with examples):
Specification (links to concepts)
Rules of developing a functional task (example)
The universality of proposed solutions and their cost
The complication of project documentation in the course of discussion
Not to forget to discuss with the client
Project management process:
Freelance letter structure
Daily report (sample)
Intermediate testing
Code review organization
Communication with the client
Working with additions and changes
Working with a tester
Developments from testing
Testing methodologies: boundary values, loading, and A/B test
List of bugs and wishes
List of tasks for free execution and signing of the protocol
Questionnaire for the customer
The free technical support period
Task classification and response time
Dev → Release Test → Prerelease → Release Work
Estimating the plan and fact specialists' time
Shifting from outsourcing to an outstaffing model
Dealing with contractors:
Work with full-time and freelance specialists
Planning and estimating tasks
The climate in your team
Accounts and accesses
Risks and preliminary measures
Working with the client:
Selling your expertise
Rules of comunication
Not always agreeing with a customer
Informing about your mistake
Leaving the chat room with the team
Working with tough clients
Communication management
Knowing the project is going to hell
The "red flags" of customer dissatisfaction
Global nature of errors
Working with missed deadlines
Maximum combat readiness
List of tasks and setting priorities
Processing of customer complaints
Effective types of communication
Putting the fire down and searching for the arsonist
Analysis of reasons and solutions
Increase loyalty and get some extra tasks
Planning the top-priority / time-limited project
Risk mitigation plan
Responsibility for customer losses
Draw conclusions and reflect on the development rules
Top 5 time management rules
Ways of effective communication
Work-life balance and burning out
Project profit vs. period of its implementation
Theory of constraint: the narrow neck
Data exchange: tips & tricks
For simultaneous work
Password generation and storage
The course goals are to cover the following concepts:
The course is designed for a wide audience with a minimum entry level. However, students are expected to have intermediate or higher computer and internet proficiency. The most effective course will be for project managers who have already participated in the development of IT projects or products.
Check out the detailed breakdown of what’s inside the course
I am a managing partner of an IT company with a history of about 15 years, and I've been working there for 10 years already. During this time, we have completed hundreds of projects. And now most of the projects in our web studio are clients from Europe. We make not just websites; we make complex web services that customers use to run their own businesses online. These are fitness contests, online auctions, social networks, marketplaces, companies catalogs, warehouse management systems, and so on.
Moreover, we have a department that develops enterprise resource planning and accounting systems.
I am 39, and I’m not positioning myself as an IT specialist but as a manager because I’ve been in sales for almost 20 years, and I have around 15 years of company management experience. Now I’ve been working for about 10 years in IT, but still do sales from time to time and manage the company most of my work time. Anyway, I have enough knowledge of IT to manage a company and some of its crucial projects.
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