TQM:02 - TQM Activity and Customers - Online Course

TQM:02 - TQM Activity and Customers - Online Course

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Corporate Bridge Consultancy Private Limited

TQM Applicability (Module #2) – TQM Activity and Customers

Updated on Sep, 2026

Business, Management, Quality Management

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TQM is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational objectives. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do the right things, right the first time, every time.”

Through this course, you will be learning about different types of TQM activities, the concept of leadership, the process of implementation of total quality management, and the functions of the quality council. You will also be learning about customer satisfaction through total quality management, and also about employee involvement in TQM.

Check out the detailed breakdown of what’s inside the course

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