Paris, 25 Nov 2021 – Europ Assistance (“EA”) today announced the findings of their first “Live and Work Well at Home” survey, which was conducted by Lexis Ricerche through a 20-minute quantitative questionnaire in four western European countries: Germany, France, Italy and Spain. EA set out to examine people’s new work and lifestyle habits since the start of the Covid-19 pandemic and evaluate the new kinds of support and services requested to address these changing trends.
Andrea Fiorani, Head of Personal Lines at Europ Assistance: “It is no surprise that Covid-19 completely changed the habits and lifestyle of pretty much everyone around the globe. The height of the pandemic was an incredibly tumultuous time filled with uncertainty and adaptability, and it continues to be. In certain ways, the pandemic changed things for the better, like the ability to conduct everyday tasks and appointments from home. This survey allowed us to get a deeper understanding of this ongoing change and its impact on consumers’ needs and on the way we can address them. I was particularly surprised to find that only 20% of workers are satisfied with their regular remote work, and about the growing concerns around physical and mental health. It was also interesting to see how countries that were more or less severely hit by Covid now reflect these differences in people’s behaviours. This gave us a better understanding of the current desires within the assistance market, and ways to adapt to them.”
Almost 40% of respondents (38%) would be interested in care manager services, meaning access to a professional “Care manager” who would help them carry out the right services along to access to a predefined number of medical and non-medical home caregiving services in case of a medical emergency. A wide majority (82%) would prefer this service to be benefit included in an insurance policy (Life insurance, Accident and Health insurance…).
The survey is a quantitative study carried out in Germany, France, Italy, and Spain through a 20 min questionnaire.1600 interviews were conducted, 400 per country. The fieldwork was carried out in August 2021.
Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750,000 approved providers and 41 assistance centers. Our mission is to bring people or corporates from distress to relief – anytime, anywhere. We provide roadside assistance, travel assistance and insurance, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The vision of our almost 10,000 employees is to be the most reliable care company in the world.
Europ Assistance is part of the Generali Group, one of the world’s leading insurers.