Customer Service - Hassle-free Claim Settlements | Tata AIA Life Insurance

Customer Service - Hassle-free Claim Settlements | Tata AIA Life Insurance

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All claim settlements are top most priority for us. When you register a claim with us, we know what it means to you and your family. Our trained team expertly examines your claim, and guides you to settle your claim in a seamless manner.

We are here to help you get through these tough times. A swift and simplified claim settlement process is in place to assist the families affected by the Andhra Pradesh and Telangana floods, the Wayanad landslide, the Remal cyclone, and the Michaung cyclone. Know More – Nepal floods victimc claim process Know More – Assam floods victims claim process

We are here to help you get through these tough times. A swift and simplified claim settlement process is in place to assist the families affected by the Andhra Pradesh and Telangana floods, the Wayanad landslide, the Remal cyclone, and the Michaung cyclone. Know More – Air India Ahmedabad plane crash Know More – Andhra Pradesh & Telangana Claims Process Know More – Wayanad Landslide Claims Process Know More – Remal Cyclone Claims Process Know More – Michaung Cyclone Claims Process Know More – Pahalgam Terrorist Attack Victims Claims Process Know More – Torrential rains in NortheastIndia Claims Process

Type CLAIM & send to

Write directly to us at:

Tata AIA Life Insurance Company Limited

15th Floor, Centaurus,

Hiranandani Business Part,

Hiranandani Estate, Thane West,

Maharashtra, Pin code - 400607

Your Claim is our priority

Individual Death Claim Settlement Ratio* in FY 2025 – 26

Please submit copies of the following documents certified / attested by the issuing authority. ( Original Seen Verified (OSV)) by Branch Personnel will also be accepted)

Mandatory documents for Health claim registration

Cancelled Cheque (Insured)

Photo identification proof of Insured

Indoor case papers of the hospitalization, First Consultation notes, all the related clinical Reports pertaining to the claim event

Additional Mandatory documents for,

Accidental Hospitalization

MLC / FIR First Immediate Consultation notes post-accident.

Report confirming the diagnosis of CI as per listed illnesses (Definition fulfilling document) Attending Physician’s statement as applicable

Disability & Dismemberment

MLC/FIR Disability Certificate Attending Physician’s statement confirming on the permanent disability of the insured as applicable

Life expectancy certificate from two (2) independent Medical Practitioners $ specializing in treatment of such illness, mentioning about the irreversible terminal medical condition suffered by the insured and that is expected to result in death of the insured within 6 months of diagnosis.

Certificate / Report specifying the terminal stage with all hospitalization records & diagnostic reports.

Registering death claims for your loved ones is probably the hardest thing you will do. We stand by you in this difficult time and strive to ensure all our processes are simple and seamless

Claim form Download Death Claimant Statement in other Language

Photo identification proof of nominee Photo identification proof

Current address proof of nominee

Cancelled Cheque of nominee

(ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement).

First Information Report

(in case of claim due to accident)

Discharge summary / Death summary

(in case of hospitalisation)

FATCACRS self-certification forms—Non-Individual

Note: We may ask for other documents, which is required on a case-by-case basis.

Claim forms ( Download this form in a different language )

For Hospitalization: (Part I: Claimant's statement ) (Part II: Physician's statement )

For Critical Illness: (Part I: Claimant's statement ) (Part II: Physician's statement )

Copies of hospital bills for the confinement & copies of all related clinical reports pertaining to the claim event

Attested true copy of Indoor Case Papers of the hospital

Discharge summary of present and past hospitalizations

Photo identity of life assured with age and address proof ( List of acceptable ID and address proofs of claimant )

Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form

Medical examination certificate (First consultation notes)

All related clinical reports pertaining to the claim event

Laboratory test reports

X-Ray / CT Scan / MRI reports & plates

Ultrasonography report

Histopathology report

Clinical / hospital reports

Angiography reports & plates

Certificate of Diagnosis

All follow-up consultation notes in relation to the hospitalized condition

If hospitalisation is due to accidental causes (submit in addition to the above)

All police reports / First Information Report & Final Investigation Report

Proof of accident - Panchnama / Inquest report

Newspaper cutting / photographs of the accident, if available.

Claim Forms Download this form in a different language

(Part I: Claimant's statement )

(Part II: Physician's statement )

(Part I: Application form for dismemberment ( life assured's statement ))

(Part II: Dismemberment claim form ( attending physician's report ))

All related medical examination reports

Disability certificate by attending physician / institute for disabled

Rehabilitation certificate, if applicable

Employer's written confirmation / statement — for disability claim

Clinical photographs showing the injured areas, if available

Hospitalisation is due to accidental causes (submit in addition to the above)

All police reports / First Information Report & Final Investigation Report — if due to accidental cause

Our heartfelt condolences to all the families who have faced inconveniences, and lost family members due to natural calamities, and recent floods in different parts of the country.

In this hour of grief and difficult times, Tata AIA Life Insurance stands by you, and has simplified the claim settlement process

For claim submission, there are only three requirements:

If you receive any information about any of our existing policyholders affected by this incident, please contact us using the below information

Write to us at [email protected]

Call us at 1860-266-9966 (within India) +91-80-67603700 (for NRI customers)

Visit the nearest Tata AIA Life Insurance branch for any claim enquiries or for filing a claim

For the address of the branch

Download Death Claimant Statement in other Language

Photo identification proof of claimant

Photo identification proof

Current address proof of claimant

Cancelled Cheque of claimant

FATCACRS self-certification forms—Individual

Download form to claim online

Reimbursement Claims

Types of Health Insurance

You can use any of the following channels to inform us:

Tata AIA Life Insurance Company Limited 15th Floor, Centaurus, Hiranandani Business Part, Hiranandani Estate, Thane West, Maharashtra, Pin code - 400607

Claim intimation can be done online while claim payout can be made through NEFT

Yes. It can be lodged from any branch of TATA AIA Life Insurance

Click here to locate your nearest TATA AIA Life Insurance Branch

The Nominee has the option to submit the claim online by uploading the signed / self attested copies or submit the documents via email.

Click here to register a claim online.

Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim

Please click on link: https://www.tataaia.com/customer-service/easy-claims.html to know the list of documents needed for claim intimation

Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document.

It is our endeavor to settle your claim in an expedited manner. Turnaround time for settlement of claims is as listed below

Dear Surbhi,​ I acknowledge the accurate service of Mr. Bharat Aen from operations department. He helped us with the Claim submission procedure and also with quick closure. I appreciate the speedy claim processing from Tata AIA Life company and staff.​ ​

You can write your message below and we will revert to you.

For application & policy-related queries

Mon - Sat | 10 am - 7 pm IST Call charges apply

Dedicated NRI Helpdesk

[email protected]

4 Hours express claim settlement is applicable to only non-early claims with more than 3 years of policy duration, non-investigation cases, up to Sum Assured of Rs. 50 lakhs. Applicable for branch walk in. Time limit to submit claim to Tata AIA Life Insurance is 2 pm on working days. Subject to submission of complete documents. Not applicable for ULIP policies and open title claims.

*Individual Death Claim Settlement Ratio is 99.45% for FY 2025- 26 as per the latest annual audited figures.

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