Help Centre · Email
Short answers to common Texo mailbox questions.
Need Outlook or phone setup? See the email setup guides .
Texo mail servers accept a whole email of up to 50 MB . That size includes headers and encoding, not only the file you attach.
For audio, video or other large files, send a WeTransfer, Google Drive or Dropbox link instead of attaching the file.
That password is for webmail and apps (Outlook, Apple Mail, Gmail). It is not your Texo client area password.
A forwarder is not a mailbox. Mail is sent on to the destination. If you also want a copy kept on Texo, create the email account first, then add the forwarder.
In a browser open https://webmail.yourdomain.co.za (or https://yourdomain.co.za/webmail ).
Log in with the full email address and the email password . Choose Roundcube if asked.
Step by step: How to access your webmail .
Setup steps: email setup guides .
The other person's spam filter decided. That is not Texo MailScanner (MailScanner filters mail to you).
In cPanel open Email Accounts , click Manage next to the address, and set a new password. Then update every phone and mail app.
This is not your Texo client area password. Full steps: How to change your email password .
It may be in Texo MailScanner , not your Inbox.
Guide: Review Blocked Emails · I'm missing an email .
In cPanel open Texo MailScanner , then Blacklist / Whitelist .
You can also whitelist or blacklist from a blocked message in Review Blocked Emails . Changes usually apply within about 10 minutes.
Guide: Blacklist / Whitelist .
Still stuck? Submit a support ticket .
Email FAQ · last updated 27 August 2026.