N’PY RESA 3, bis avenue Jean Prat 65100 LOURDES.
SAS with a share capital of €1,899,095.20 APE 7990Z, VAT number FR93813423985, registered with ORIAS as an Insurance Intermediary Agent under number 19008558 ( www.orias.fr )
Phone: +33 5 62 97 71 00 Email: [email protected]
These special conditions complement the General Terms and Conditions of Sale, which remain applicable regardless of the type of transport ticket used in the N’PY ski resorts and tourist sites network. These conditions are available at ticket offices or via the following links:
Remote purchase of ski passes is done through online ordering by connecting to the website: www.n-py.com or through affiliated sites of the N’PY network.
The ski areas and tourist sites of the N’PY network have implemented specific measures in compliance with regulatory health requirements and communicate the corresponding hygiene measures. All pass holders must respect these regulatory prescriptions and sanitary measures, which may evolve depending on the health situation, as long as they are in effect (e.g., vaccination pass, barrier gestures, etc.). For more information, consult the sanitary provisions in effect at the resort.
In the context of the energy crisis, the authorities may impose energy restriction measures that may impact ski lift transport and ski area services. If necessary, the operating company undertakes to inform its customers as soon as possible after being informed by the authorities/energy suppliers of the expected impacts on the ski lifts and the ski area. For more information, consult the sanitary provisions in effect at the resort.
To finalize the order, the Customer must accept these conditions as well as the General Conditions of Sale and Use of the products.
Pricing and Payment Methods:
Delivery of Passes for First Purchase:
The Customer may choose:
The Rechargeable, No’Souci, and Flex cards are nominative. THEY ARE NON-TRANSFERABLE AND INALIENABLE. Persons who have ordered or reloaded a Rechargeable Card, a No’Souci Card, or a Flex Card for “Children,” “Senior,” “Baby,” or “Students” must carry an identity document, which may be requested at any time on the ski area, as well as proof of purchase or reload (confirmation email). Students must provide proof of their “student” status at the time of ordering with a valid document from the opening to the closing of the resorts during the current season.
Access referred to as “Hands-Free” to the facilities does not in any way exempt users from presenting their transport ticket for inspection at any time upon request by the company’s control personnel.
Once the transport ticket order is confirmed by the Customer, the ordered ticket cannot be refunded, returned, or exchanged. Likewise, no modifications can be made to the order. In accordance with Article L221-18 of the French Consumer Code, the sale of transport tickets is not subject to the right of withdrawal provided for in Articles L221-18 and following of the Consumer Code regarding distance sales.
For any additional information, N'PY customer service is available to the Customer:
Tel: 0820 208707 (€0.09 incl. VAT/min).
For any complaint, please contact: +33 5 62 97 71 00.
Postal address: N'PY RESA, 3 bis avenue Jean Prat, 65100 LOURDES
Email: [email protected]
Any complaint must be made within one month of the occurrence of the event giving rise to the complaint, without prejudice to the legal channels and deadlines for taking legal action, to the following address: N'PY RESA, 3 bis avenue Jean Prat, 65100 LOURDES.
If no satisfactory response is provided within the above-mentioned period, the consumer may contact the Tourism and Travel Mediator. Contact details and procedures can be found on their website: www.mtv.travel
The opinion issued by the mediator is not binding on the parties to the contract. Failing an amicable settlement, the dispute will be submitted to the competent courts.
N’PY is only bound by an obligation of means for all stages of access to remote sales. N’PY cannot be held responsible for any inconvenience or damage inherent to the use of the Internet or telephone networks, including service interruptions, external intrusions, the presence of computer viruses, or, more generally, any other circumstance expressly qualified by jurisprudence as a force majeure event.
The Customer acknowledges the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying, or transferring data, and risks related to communication security.
The online provision of the bank card number and, generally speaking, the final confirmation of the order by the Customer constitute proof of the entire transaction in accordance with the provisions of Law No. 2000-230 of March 13, 2000, as well as proof of payment due.
This confirmation is considered a signature and expresses acceptance of all transactions carried out on the N'PY website or by telephone.
In the event of theft or loss, the member must immediately notify N’PY by email, fax, or telephone, providing the information indicated on the ticket issued at the time of card purchase and sending a copy of the order confirmation email as well as a document proving their identity. Any duplicate will incur a flat fee of €10 including VAT, which will be invoiced and paid as a contribution to replacement costs.
Processing fees for reissuing a lost or stolen season card for Grand Tourmalet cards will apply at the rate in effect for the current season.
All elements of the aforementioned website pages that are owned by N'PY remain the exclusive intellectual property of the latter.
Any reproduction of any element of these pages or any simple or hyperlink is strictly prohibited without the express prior authorization of N'PY.
Order archiving is carried out by N’PY RESA Customer Service in accordance with Article L 213-1 of the French Consumer Code. Under these conditions, the Customer can access their archived order by submitting a written request to the aforementioned service at the address provided.
These conditions are applicable to any new Membership or Renewal from November 1, 2023
Membership in the Flex Card under the pricing conditions of this document constitutes full acceptance of these terms and the general membership obligations.
Membership in the Flex Card results in the issuance of a nominative and personal smart card, allowing the holder to benefit from preferential daily rates at all resorts participating in the network. Additionally, automatic debit entitles the holder to hands-free access (no need to pass through ticket counters) and free on-piste rescue insurance (only for the No Souci Pyrénées Card).
The card can be delivered to the home address free of charge within 7 working days (France) or 10 working days (abroad), or collected at the resort within 48 hours.
The prices for these cards are available on the website www.n-py.com .
Member (Adhérent): refers to a legally capable adult individual who subscribes to the Flex card.
Subscription (Adhésion): refers to the act of subscribing to the Flex card.
Beneficiary (Bénéficiaire): refers to the person holding a card and benefiting from the Flex card.
Card (Carte): refers to the "Flex Card," which is nominative, personal, and non-transferable, allowing access to the Resort for which it was issued. It is delivered in a physical format.
Category (Catégorie): refers to the pricing category of the Beneficiary based on their date of birth and/or specific status.
Member Account (Compte Adhérent): refers to the account grouping all Beneficiaries linked to the Member, accessible on the Website, allowing them, after logging in, to access all information related to their Subscriptions, the Beneficiaries’ Usage, Services, statements, and personal data.
Usage (Consommation): refers to the number of ski days and/or activities consumed by the Beneficiaries over a given period.
Operator (Exploitant): refers to the company operating the ski lifts and/or activities at the Resort.
Finalization (Finalisation): refers to the process carried out by the Member on the Website to make their Subscription effective following the purchase of the Card at the Resort ticket office.
Program (Programme): refers to the services and benefits offered by the Flex card.
Area (Secteur): refers to a defined practice area within the Resort.
Services: refers to the additional services offered by N’PY RÉSA as described on the Website, and detailed, where applicable, in the Specific Conditions relating to the Services.
Customer Service (Service Clients): refers to the information and assistance service provided to Members and Beneficiaries by N’PY RÉSA under the conditions defined on the Website.
Website (Site Internet): refers to the website www.n-py.com .
Issuing Company (Société Émettrice): refers to N’PY RÉSA, the seller of the Card, whose details are listed below.
Resort: refers to the limited perimeter of ski lifts and/or activities accessible with the Card.
The Card is issued by the company N’PY RÉSA, a simplified joint-stock company with a capital of €1,899,095.20, registered with the Tarbes Trade and Companies Register under number 813 423 985, with its registered office at 3 bis avenue Jean Prat, 65100 Lourdes, registered with ORIAS as an Insurance Intermediary Representative under number 17007391 ( www.orias.fr ).
Intra-community VAT number: FR 93 813 423 985
Telephone number and email address: see Customer Service (Article 15 below).
By subscribing to the Membership, the Member declares that they accept these general terms and conditions, the general terms and conditions of use of the Website, and the Operator's general terms and conditions of sale and use. Should any provision be missing, it will be considered to be governed by current practices in the distance selling sector for companies headquartered in France.
The Member explicitly declares and acknowledges that they have not submitted any other Memberships or renewal requests to the Issuing Company for the same Resort covered by these terms.
The characteristics of the different products accessible with the Card are presented in the price list available at points of sale and/or on the Website.
The Card is a transport pass for which the Beneficiary category is calculated according to their date of birth.
Membership is carried out on the Website or via the Resort's website and ticketing. The Finalization of the Card is carried out on the Website.
To subscribe, the following steps must be followed:
The Member has the opportunity to check the details of their order and its total price and correct any errors before confirming it to express their acceptance.
The order of a Card can be placed in French, English, or Spanish.
In the event of home delivery of the order, the available shipping costs and methods will be indicated to the Customer.
Refusal of authorization to debit the Customer's bank account by their bank will result in the cancellation of the order process, which will be notified to the Customer.
The Issuing Company is free to refuse the Membership request for a legitimate reason, such as clear insolvency or the termination of a previous Membership for fraud or non-payment. Where applicable, the Issuing Company may propose an alternative payment method involving a systematic authorization request before Consumption.
The Member is advised to keep a copy of their order confirmation as well as a copy of these general conditions (electronically or printed).
Membership is not subject to the application of the right of withdrawal provided for in Articles L. 221-18 and following of the Consumer Code regarding distance selling.
Membership is subscribed for a period from the opening to the closing of the Resort for season, regardless of the subscription date.
The opening and closing dates of the Resort are available on the Website and at the Resort ticket office.
The benefits linked to Membership are granted only from the subscription date and are not retroactive.
Membership does not renew automatically.
Membership in the Program results in the issuance of a Card allowing skiing or other activities at the Resort without having to go to a ticket office, thanks to the automatic debit of the Member's and their Beneficiaries' Consumption from the Member's bank account.
The price of the Card is due at the time of the order. The prices indicated are all taxes included (TTC) in euros, considering the VAT rate in effect on the day of the order.
Each Card issued will result in the payment of the Membership fee. This amount is available on the Website.
The ski day and activity rates of the Resort are set by the Resort Operator and are charged to the Member according to the rates in effect on the date of consumption.
The ski day and activity rates of the Resort are published on the Website and at the Resort's ticket office.
These rates are fixed for the current Membership period and may be modified at the time of each Membership renewal.
These rates are not cumulative with promotional operation rates.
All prices are indicated per day or per activity, including taxes (TTC) and in euros, and are based on the taxes in effect on the day of the Membership and/or Consumption.
Any change and/or variation in applicable taxes will be automatically reflected in the TTC price of the Membership and the Consumptions made by the Beneficiaries from the date of such change.
Payment for the Membership can be made by credit card on the Website. For any other payment method, the Customer may purchase their Card at the Resort's ticket offices that offer Card sales.
9.2 Payment of Consumption
By opting for automatic debit, payments will be made by direct debit from the Member’s credit card.
The Member undertakes to immediately inform the Issuing Company of any change of credit card.
At the end of the season, a statement of ski day Consumptions, serving as proof of usage, may be issued at the request of the Member. The Member also has the possibility to access the Website at any time to view their Consumptions and the corresponding amounts to be debited.
Consumptions displayed in the order summaries available on the Website, or communicated by email, do not constitute a final account for passages made at the Resort by the Beneficiaries during the period considered. Any Consumption omitted from the statement will be invoiced later, within the limit of the current subscription period.
Records relating to Consumptions, made by the Issuing Company’s and/or the Operator’s IT system and serving as the basis for invoicing, are conclusive.
9.3 Delivery of the Card for First Membership
The Member has the choice:
9.4 Default in Payment
In the event of invoice payment rejection, the Issuing Company may issue a new debit depending on the reason for the payment rejection. Where applicable, it will formally notify the Member by email or post to pay the amounts due. Late penalties, equal to the legal interest rate in effect on the invoice date, will be due from the day of default. These penalties are in addition to the principal payment.
A fee of €10 for rejected debit will be charged the following month.
Any failure to pay will automatically and without prior notice result in the suspension of the Beneficiaries’ Card(s) until full payment of the amounts due.
Furthermore, if the Member fails to settle the amounts due within 15 days following the formal notice, and without serious dispute of the invoiced amounts brought to the Issuing Company’s attention, the termination of the Membership(s) will be automatically and immediately enforced. All unbilled Consumptions become immediately payable. The fixed collection costs are borne by the Member.
Finally, the Member acknowledges that the Issuing Company is expressly mandated by the Operator to proceed, on its behalf and for its account, with the amicable or judicial collection of their receivables.
The Card is non-refundable and non-exchangeable.
During its validity period, the Card entitles the Beneficiary to free and unlimited access within the Resort. The Beneficiary must carry their Card throughout their journey on ski lifts, from the departure area to the arrival area, and during all activities carried out.
Beneficiaries of a Card must have an identity document, which may be requested at any time by the Operator.
In case of fraud, the Card will be confiscated from the fraudster, the ski day or activity will be debited to the Member’s account, and the Member must pay the subscription again to recover their Card.
Access is granted exclusively upon presentation of the Card at access gates and according to the Resort's opening periods and hours. In case of failure to present the Card at the access gates, entry to the Resort will be denied. Under no circumstances can the Operator and/or the Issuing Company be held responsible for reimbursement of transport tickets purchased by the Member and/or Beneficiary due to forgetfulness, loss, or theft.
The Issuing Company cannot be held responsible for improper use of the Card, particularly carrying multiple Cards during the same ski day and/or activity (only one debit per Card).
“Hands-free” access to installations does not in any way exempt users from presenting their transport ticket for inspection at any time at the request of the Operator’s control personnel.
Card checks may be carried out to verify the personal use of the Card. Failure to respect the personal nature of the Card will result in its immediate confiscation and the termination of the Membership, without prejudice to any other provisions provided by the Operator’s general conditions of use in the event of an infraction observed by a sworn controller.
11.1 Compliance with Health Measures and Regulations
The Resort has implemented specific measures complying with regulatory health prescriptions and communicates on the corresponding hygiene measures. Any Beneficiary of a Card is required to comply with these regulatory prescriptions and health measures, which may evolve depending on the health situation, as long as they are in force (e.g., vaccine pass, barrier gestures...). For more information, consult the health measures in force displayed at the Resort.
11.2 Energy Restriction Measures
In the context of the energy crisis, authorities may impose energy restriction measures that could affect the Resort's offerings and services. The Operator undertakes to inform the Member as soon as possible after being notified by authorities/energy suppliers of the expected impacts on the Resort. In such an event, the provisions of the Resort's Terms of Use and Sale will apply.
The Issuing Company expressly reserves the right to terminate the Membership(s) automatically before its expiration and to cancel the Card(s):
This is without the Member being entitled to any reimbursement, even partial, or any compensation for damages.
The Member and/or Beneficiaries will simply be informed by email of said termination and the concomitant blocking of their Card(s).
Any claim must be made within one month following the occurrence of the event giving rise to said claim, without prejudice to the legal channels and time limits for taking legal action, to the correspondence address of the Issuing Company.
For any commercial and/or technical questions, the Customer Service can be contacted:
If these general terms and conditions are established in several languages, it is expressly understood that the French version of these general terms and conditions is the only one that shall prevail.
Consequently, in the event of difficulty in interpreting or applying any provision of these general terms and conditions, reference must be made expressly and exclusively to the French version.
These general terms and conditions of sale and use are subject, both for their interpretation and for their implementation, to French law.
Any complaint must be sent under the conditions defined in Article 14 above. Failing a satisfactory response or in the absence of a response within a minimum period of sixty (60) days following this written complaint (and within a maximum period of one (1) year from this written complaint), the Member may contact the Tourism and Travel Mediator, whose contact details and procedures for submission can be obtained by consulting their website: www.mtv.travel
The opinion issued by the mediator is not binding on the parties to the contract.
Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/
Failing an amicable settlement, the Member may bring the case either before one of the territorially competent courts under the Civil Procedure Code or before the court of the place where they resided at the time of conclusion of the contract or the occurrence of the damaging event (Article R. 631-3 of the Consumer Code).
The Issuing Company is only bound by an obligation of means for all stages of access to distance selling. The Issuing Company’s liability cannot be engaged for any inconvenience or damage inherent in the use of the Internet or telephone network, including service interruption, external intrusion, or the presence of computer viruses, and, more generally, any other fact expressly classified by case law as force majeure.
The Member declares that they are aware of the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying, or transferring data, and the risks related to the security of communications.
The online provision of the credit card number and, more generally, the final confirmation of the order by the Member constitute proof of the entirety of the transaction in accordance with the provisions of Law No. 2000-230 of March 13, 2000, as well as proof of the payment obligation.
This confirmation constitutes a signature and express acceptance of all operations carried out on the Website or by phone.
In case of theft or loss, the Member must immediately notify the Issuing Company by email or phone, specifying the information indicated on the ticket issued at the time of the Card sale and sending a copy of the order confirmation email along with a document proving their identity. It is specified that any duplicate will incur a flat-rate fee, the rate of which is mentioned on the Website, which will be invoiced and paid as a contribution to the replacement costs. The Member may order a duplicate of their Card from their customer area.
All elements of the Website that are the property of the Issuing Company remain the exclusive intellectual property of the latter.
Any reproduction of an element of these pages or any simple or hypertext link is strictly prohibited, except with the express and prior authorization of the Issuing Company.
The conditions for using the Member’s personal data are listed and defined in the personal data protection policy ( privacy policy ) of the N’PY Group.
All banking data requested from the Member when placing an order are protected by an encryption process on the online platform.
The information that Members provide on the Website allows the Issuing Company to process and execute orders placed on the Website. In accordance with Article 32 of the French Data Protection Act, the data controller has appointed a Data Protection Officer whose contact details are: [email protected] .
The processing of personal data resulting from sales on this Website is based on the General Data Protection Regulation of May 25, 2018. This personal data is kept for 3 years. In accordance with Article 32 of the amended French Data Protection Act of June 20, 2018, the Issuing Company informs the Member about the use of this data, particularly the possibility of sending commercial offers.
The amended French Data Protection Act and the European Regulation on the protection of personal data of April 27, 2016, provide that the Member has the right to access, rectify, or erase their personal data, the right to limit processing, the right to object to processing, and the right to data portability. They can exercise their rights by contacting the Data Protection Officer - 3 bis avenue Jean Prat - 65100 Lourdes - FRANCE / email: [email protected] . They also have the right to file a complaint with a supervisory authority. Finally, they have the right to define directives regarding the fate of their personal data after their death.
The archiving of order receipts is carried out by the Issuing Company in accordance with Article L 213-1 of the Consumer Code. Under these conditions, the Member can access their archived order by making a written request to the said service at the address indicated above.
The Issuing Company reserves the right to modify these general terms and conditions. These modifications will be notified by email to the Member one month before their entry into force, except for changes in the pricing of access to the Station, which are immediately applicable under the conditions provided in Article 8.
In the event that the Member refuses the modifications made, they must proceed with the termination of their Membership under the conditions defined in Article 13 above. The absence of a written response from the Member within this one-month period shall be deemed as acceptance on their part.
Early Ski is a dynamic pricing offer that varies the daily price of the pass according to numerous parameters such as revenue, weather conditions, snow coverage, attendance at ski resorts, etc. The Early Ski pass is available for one day only and is valid in the Peyragudes ski area.
The Early Ski Pass is sold exclusively online on the websites listed under the URLs www.n-py.com or www.peyragudes.com and is not available at the operator’s sales counters. The earlier the customer purchases the Early Ski Pass, the more advantageous the price of the pass will be. Therefore, the customer is strongly encouraged to purchase the Early Ski Pass in advance, at least three days before the date of validity of the pass.
The Early Ski Pass can be purchased online up to the day of its validity but at full price starting from two days before the date of validity. The Early Ski Pass is personal, non-transferable, cannot be exchanged, and is non-refundable to the customer.
See the general terms and conditions of sale here: See the conditions
The Customer acknowledges having read, at the time of renting a ski locker, the general terms and conditions of sale (GTC) set out below and declares that they accept them without reservation. These GTC govern the contractual relationship between Espaces Cauterets and the client. These GTC shall take precedence over any other conditions appearing in any other document, except in the case of a prior, express, and written derogation. All ski locker rentals made at Espace Cauterets are intended for the personal use of clients.
Espace Cauterets provides, under a rental contract, ski lockers to customers. The locker is intended to hold ski equipment and similar items, excluding any other use.
The allocated space is strictly personal and non-transferable. Any person using a space of which they are not the holder must pay for the rental of the service to our locker staff.
For ski lockers located at the base of the slopes, the opening hours of the ski locker facilities correspond to the opening hours of the ski area and are locked at the closing of the ski area.
Lockers in the village are accessible 24 hours a day, 7 days a week.
The rental of a ski locker corresponds to a validity period determined at the time of rental of the locker.
It is reminded that the validity period of the ski locker rental generally cannot be exceeded. However, if the client wishes to extend the rental period of the ski locker, they must inform Espace Cauterets no later than 48 hours before the end of the rental period. The client must then pay for the additional days of rental directly to the service. Once the rental period has expired, the locker may be assigned de facto to another client without any suspensive condition. Espace Cauterets declines all responsibility for equipment not retrieved on time.
Locker rental prices are displayed at the ski lift ticket offices.
Espaces Cauterets prohibits customers from leaving any dangerous products, perishable goods, animals, etc. in the locker. As part of the Vigipirate plan, Espace Cauterets authorizes law enforcement, firefighters, bomb disposal experts, or any other authorized persons to open the ski lockers.
Espace Cauterets declines all responsibility in the event of theft or damage to equipment stored in the ski locker. Espace Cauterets reminds the client not to leave any valuables (jewelry, handbag, wallet, purse, etc.) in the ski locker.
Last update : 05/04/2026