The Canada Post strike service disruption continues, it will impact the delivery of paper statements and other documents. To stay up to date with payments, manage your Accounts and easily switch from paper to online statements, you can use the MBNA app or login to your Account through mbna.ca, if you already have login Credentials for these services.
Can I still receive a new/replacement card during the strike?
Yes, you can still request new or replacement cards. If you need your card urgently, contact MBNA Customer Service 1-888-876-6262 for alternative delivery options. If you are an Amazon.ca Rewards Mastercard customer contact 1-833-758-3857 . We're ready to serve you Monday to Sunday, 7 a.m. to 12 a.m. EST.
Can I still activate my new/replacement card during the strike?
Yes, you can activate your MBNA credit card easily and securely through the following options:
Online Banking Activation:
My credit card has expired, but I haven't received a replacement. When will I receive my new credit card?
If your credit card has expired and your replacement card has not arrived due to the Canada Post strike, please note your card is valid until the last day of the month of expiry.
Will I still receive my statements?
Yes, but if you typically receive your statements by mail, there will be delays. To ensure you receive your statement on time:
How do I switch to e-statements?
How can I pay my bills?
Payments are processed daily Monday-Friday (excluding holidays) and are credited upon receipt by MBNA. Payments can be made by Telephone or Internet Banking or at an ATM through most Financial Institutions. To add your account in your Internet Banking profile, follow your Financial Institution's steps and select "MBNA Canada Mastercard" as the payee.
To avoid fees or penalties:
My credit card is lost, stolen, or not working. How can I get a new one?
If your card is lost, stolen, or misplaced, contact us immediately 1-888-876-6262 . If you are an Amazon.ca Rewards Mastercard customer contact 1-833-758-3857 .
You can easily lock or unlock your MBNA credit card by logging in to your account and selecting the "Snapshot" tab. Click the left side of the "Lock/Unlock Card" slider to lock your credit card, or the right side of the slider to unlock it.
Please note you can't make new purchases, take out cash advances or request balance transfers, however, pre-authorized payments will still go through, and you can still return purchases and get credits and refunds using this card.
I received a request to visit Canada Post to validate my ID?
If you have received a request to visit a Canada Post (retail) location to validate your ID, it is crucial to complete this step to ensure the security of your account and comply with federal regulations.
We recommend you check Canada Post hours and call ahead to ensure the location you visit offers the ID verification service, as some locations may be impacted by the labour disruption.
We offer a variety of credit card options. We've provided a selection of our most popular cards online. Simply compare these cards and choose the Mastercard® or Visa * that’s best for you.
Current Online Banking customers can sign into Online Banking and go to My Accounts or Account Services to activate credit cards. If you aren’t an Online Banking customer, you’ll need to enroll in Online Banking. Enroll in Online Banking now .
See our contact pages for detailed payment addresses and instructions .
Our Credit Specialists view every application we receive on a personal basis. We take our time with every individual who applies. We will notify you of our credit decision by mail generally within 30 days from the date that we receive your completed application.
If your card or other credit device is lost, stolen, or misplaced, contact us immediately at
Our automated service is available 24 hours a day, 7 days a week, with live associates ready to assist you daily from 7 a.m. to midnight (EST).
Have questions about how to apply for a credit card or how to maintain your account?
Find answers to the most frequently asked questions about credit cards.
Learn how to leverage your credit to reach your financial goals.
Explore the award-winning protection that comes with MBNA cards.
Learn about how MBNA alerts keep you informed.
Find out how to deal with a transaction dispute.
MBNA is one of the largest Mastercard® credit card issuers in Canada. Learn more about us.
What sets us apart from other companies is our commitment to finding the right customers and keeping them.
Ready Commitment will help people feel more confident, not just about their finances, but about their future.
As a leading credit card provider, MBNA is committed and passionate about growing together as a team, contributing to a friendly, vibrant, and inclusive working environment.
Learn more about MBNA’s Account Agreement here.
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