Frequently Asked Questions

Frequently Asked Questions

Zoiper5 supports two types of auto-answering :

Manual Activation via Zoiper Settings

Users can enable auto-answering for all incoming calls through the Zoiper interface.

Navigate to: Settings → Calls → Enable the "Enable incoming call handling" option → Auto-answer → choose either "Instant auto-answer" or "Answer after(1-600sec.)"

Server-Initiated Auto-Answering via SIP Header or Notify Message

The PBX/server can instruct Zoiper to auto-answer using a special SIP header or a SIP Notify message.

Requires proper server configuration and Zoiper settings adjustment.

To accept auto-answering commands from the server, you must enable a specific setting in Zoiper:

Go to: Settings → Automation → Accept server-side auto answer

Make sure this is turned on for either method below to work.

1. Auto-answer through SIP header.

What SIP header format should my server use?

On the PBX (e.g. Asterisk), configure your dialplan with the following syntax:

exten => 100,1,SIPAddHeader(Call-Info:<sip:>\;answer-after=5) exten => 100,n,Dial(Sip/mynumber)

The answer-after=x parameter specifies the number of seconds before Zoiper auto-answers.

Adjust the value x to your desired delay time.

2. Auto-answer through NOTIFY packet.

In addition to SIP headers, Zoiper also supports auto-answering via a SIP Notify message using the "Event: talk" header.

Your PBX must send a SIP Notify message containing: Event: talk

On Zoiper, ensure the following is enabled: Settings → Automation → Accept server-side auto answer

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