When we say we’re here for you, we mean it.
We offer a five-year limited warranty on every ROOM Unit(s) purchased, and cover the full cost of repairs or replacements needed due to manufacturing defects. Read on for all details surrounding our ROOM Warranty Policy, and don’t hesitate to connect with us at [email protected] should you have questions.
Effective Date: June 17, 2025
This Warranty Policy is incorporated by reference into our Terms of Use (the “Terms”) and is subject to the provisions of the Terms. All terms not defined herein will have the meanings set forth in the Terms.
We offer a standard 5-year Limited Warranty against defects in materials and workmanship on all main parts in ROOM Unit(s) (ROOM Phone Booth, Acoustic Lounge & Room Collection products, herein referred to as “Unit(s)”). This Limited Warranty is subject to the conditions stated below.
ROOM Unit(s) sold as part of the Room S series, manufactured prior to September 1, 2025 is subject to a two-year Limited Warranty against defects in materials and workmanship on all main parts. This Limited Warranty is also subject to the conditions stated below.
How long is this Limited Warranty valid?
The Limited Warranty for your ROOM Unit(s) remains in force for five (5) years and is valid from the ship date. The original purchase receipt is required as proof of purchase.
What is covered under the Limited Warranty?
The Limited Warranty covers defects in material and workmanship on all main parts in the Unit(s), from the ship date, when used normally in accordance with our recommended guidelines, which will include technical specifications, User Manuals, and service communications. The Limited Warranty does not cover non-ROOM branded components, including but not limited to, audio and video conferencing equipment. Except where prohibited by applicable law, this Limited Warranty is non-transferable and is limited to the original purchaser and the jurisdiction in which the Unit was purchased.
Limited Warranty – What are our responsibilities?
ROOM will examine the Unit(s) and decide, at its sole discretion, if the Unit is covered under this Limited Warranty. If considered covered, ROOM, through its own service operations, will then, at its sole discretion, either repair the defective Unit(s), or part thereof, or replace it with the same or comparable product(s). If it is covered by this Limited Warranty, ROOM will pay the costs of repairs, spare parts, labor, and travel for repair personnel that ROOM incurs, provided that the Unit, or part thereof, is accessible for repair without special expenditure. This does not apply to:
ROOM retains all right, title and ownership over any and all replaced parts used in repair work that is covered by the Limited Warranty. If the item is no longer sold by ROOM, ROOM will provide an appropriate replacement. It is ROOM that determines, at its sole discretion, what constitutes an appropriate replacement for a Unit.
What is not covered under this Limited Warranty?
This Limited Warranty does not apply to any non-ROOM branded hardware products, or any software, even if packaged or sold with ROOM branded Unit(s) and is void if any serial number has been removed or defaced from the Unit(s). Other sellers may provide their own warranties for their own products or otherwise.
Additionally, this Limited Warranty does not cover:
This warranty is void if the serial number(s) has been removed or defaced from the Unit(s).
What are my responsibilities?
Before providing warranty service under the Limited Warranty, ROOM (or our agents) may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow our procedures for obtaining warranty service (which procedures may be obtained by contacting us at [email protected]). Following warranty service, you will be responsible for adding any parts to your Unit(s). Recovery and reinstallation of software programs, data, and/or other information are not covered under this warranty.