4990 Appian Way, Suite A, El Sobrante, CA 94803-1945
Phone (510) 223-9272, www.mesanet.com , Webstore - http://store.mesanet.com
Technical: [email protected] | [email protected] | [email protected]
We thank you for your interest in Mesa Electronics products. Mesa Electronics has been serving the industrial computer, and embe dded computer board market since 1986, located in Contra Costa County of El Sobrante, California, U.S.A. Mesa Electronics is dedicated to the highest quality, excellence in performance, available technical support. Depending on the component availability Mesa Electronics has an estimated of 8-9 weeks lead time to build product. For quantity on small quotes check pricing and available products from the Mesa web-store. For quotes on custom board may require a NRE Non-Recurring Engineering fee , for large orders and minimum quantity orders require a NCNR, and may require 50% payment in advanced, email: [email protected].
ORDER PLACING: Place your small orders from Seller's web-store at: http://store.mesanet.com. For large orders the Seller will process in-house direct orders over $2,500., required payments for international orders and a wire fee is required, or a ACH fee may be required. For large blanket scheduled dated orders a NCNR may apply. For Custom cards NRE Engineering fee may apply and a NCNR is required. Large quantities and minimum quantities require a NCNR and may require 50% payment in advanced, email: [email protected]. All pricing on products are subject to change without notice.
View the web-store and select "EXTRAS" for the Domestic or International Dealer's nearest you, Dealer's do not provide large quantities.
RMA - PRODUCT RETURNS: The Buyer's are required to request a RMA number to return card('s) for credit, when product has been received the Seller will examine and do the normal extensive testing, once card('s) passed test, a credit less the 15% required restocking fee and less the freight fee is applied to the original invoice of purchase, Buyer's are responsible for all freight fees. The seller does not accept returns for credit on product over N30 terms, on upgraded boards, boards without serial numbers.
RMA - REPAIR REQUIREMENTS: F or repairs email: [email protected] and [email protected], to provide the Seller with the detailed information of the card failure. Buyer's are required to request a RMA number and the Serial Number located on the back of the card, printed on a white label beginning with the letters "ms + the 7 digit number", images are accepted. The RMA and the serial number quickly supports the diagnosis for the Seller to repair. Repair fees are determined by the type of card or by the amount of damaged components or chips on the card('s), repair fees may range from $15.00 to $75.00 per individual card, freight fees are the Buyer's responsibility. The Sellers lead time to diagnose the card problem is 1-2 weeks or sooner, the Buyer will be notified to pay the fees from the Mesa web-store .
We look forward to serving you, if you require any additional assistance please feel free to contact us.
Telephone - Hours 9:00AM - 5:00 PM: (510) 223-9272
Sales Support: [email protected]
Technical / Engineer Support: [email protected]
Purchasing Vendor Support: [email protected]
Accounting: [email protected]
Webstore: http://store.mesanet.com