Oversee daily center operations, ensuring efficiency and smooth execution of all activities
Develop and implement operational policies, SOPs, and process improvements
Monitor class schedules, resource allocation, and facility management
Ensure compliance with academic standards, examination regulations, and internal guidelines
Supervise teaching quality and ensure curriculum delivery aligns with MUET standards
Work closely with instructors to maintain high academic performance and student outcomes
Evaluate teaching effectiveness and implement continuous improvement initiatives
Ensure proper planning and execution of training programs, mock exams, and assessments
Oversee the full student lifecycle (enrolment, progress tracking, performance monitoring)
Handle student concerns, feedback, and retention strategies
Ensure a positive student experience and high satisfaction levels
Monitor student performance metrics and success rates
Manage and coordinate full-time and part-time instructors
Handle class scheduling, workload distribution, and performance evaluation
Conduct regular meetings, training, and alignment sessions with teaching staff
Support recruitment and onboarding of new teaching staff
Track KPIs such as student enrolment, retention, academic results, and operational efficiency
Prepare management reports and provide strategic recommendations
Collaborate with senior management on growth and expansion strategies
Bachelor’s Degree in Education, Business Administration, English, or related field
Minimum 3–5 years of experience in education management, academic operations, or training center management
Strong understanding of MUET, English proficiency standards, or similar examination systems is an added advantage
Proven experience in managing operations, staff, and student services
Strong leadership, problem-solving, and decision-making skills
Ability to manage multiple functions (academic, operations, and people) simultaneously
Excellent communication skills in English. Mandarin is a MUST due to student demographics.
Strong organizational and planning skills with attention to detail
Proficient in Microsoft Office and basic reporting tools
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