Manage the daily operations of the outlet to ensure smooth and efficient business performance.
Ensure all operational procedures, service standards, and company SOPs are consistently followed.
Maintain outlet cleanliness, hygiene, and overall presentation.
Drive outlet sales performance and achieve monthly sales targets.
Develop strategies to increase customer retention, repeat visits, and new customer acquisition.
Lead, supervise, and motivate therapists and outlet staff to achieve operational and sales goals.
Prepare staff schedules and ensure sufficient manpower for daily operations.
Support unavailable team members (Therapist etc)
Handle customer enquiries, feedback, and complaints professionally.
Ensure proper documentation and compliance with company policies.
Diploma or Degree in Business Administration, Hospitality, Retail Management, or a related field.
Minimum 3 years of experience in outlet management, retail management, wellness, beauty, spa, healthcare, or a related industry.
Experience managing sales performance and leading a team.
Strong leadership, communication, and interpersonal skills.
Customer-oriented with good problem-solving abilities.
Able to work independently and under pressure.
Proficient in Mandarin, English, and Bahasa Malaysia .
Possess own transportation and willing to travel between outlets when required.
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