The Shrimp Farm offers a Live Arrival Guarantee on all shrimp/fish sold to buyers in the United States of America. If shrimp/fish are dead on arrival, at the discretion of The Shrimp Farm, the shrimp/fish will either be replaced, or a refund will be given for the amount of shrimp/fish that have died - but only if all conditions* are met.
Often times when a shrimp dies in transit, the other shrimp will eat it completely, often leaving nothing behind at all. While this is likely the case, there is always a chance we could have miscounted. Send us a photo and explain any issues you may be experiencing
Shipping can cause stress during the shipping process. Please allow the shrimp 48 hours to settle in and regain their color.
You can reach out to us and attach photos by emailing us directly at [email protected]