Recording Manager brings every call your 3CX records into one place, then uses AI to transcribe each one, summarize what was said, and pull out the action items and appointments. Read a call in seconds instead of replaying it.
Recording Manager swaps server folders for one searchable library, adds AI on every call so you can read instead of replay, and gives you the controls to decide what gets recorded and who can see it.
Locate any call in a searchable database, then play it back with a visual waveform so you can skip silence and hold time.
Full OpenAI integration turns each call into text you can read, search, and act on, without listening end to end.
Choose what gets recorded and analyzed, decide who sees which calls, lock the ones that matter, and keep storage in check on its own.
AI summarizes the conversation, lists the key points, and writes out the action items everyone agreed to. When a meeting or appointment comes up on the call, it captures the date and time too, so the follow-up is already done for you.
Recording Manager comes with prompts for Summary, Key Points, Action Items, Appointments, and Sentiment, and you can write your own. Switch on the ones you want and they run against every recording, so a review that used to mean a full listen now takes a glance.
Rate calls on the things that matter to your team, like courtesy and professionalism, problem resolution, communication clarity, active listening, and call efficiency. Let AI score them for you, or score by hand and add your own notes on the recording.
Decide recording extension by extension, and pick which of those calls get AI analysis. Record everyone for compliance while pointing AI only at the teams where it pays off, so you stay in control of both coverage and cost.
The newest Recording Manager brings the Windows configuration and the web portal together, so you manage recordings from anywhere, with faster navigation and a lot more speed on large datasets.
Transcription, summaries, key points, action items, appointments, and sentiment, all built in.
Rebuilt to stay quick on very large datasets, past six million recordings.
Windows configuration and the web portal in one place. Reach your recordings from a PC, Mac, or phone.
A waveform you can read, so you jump to what matters and skip silence and hold time.
Move through a long recording faster by changing the playback speed as you review.
A new look and simpler navigation across the whole tool for easier day-to-day work.
Recording Manager keeps your library tidy on its own, so storage does not balloon and the recordings you are required to hold stay safe.
Recording Manager runs alongside your 3CX as its own application and connects through the secure VoIPTools Relay. Your 3CX keeps doing exactly what it does today.
The calls your 3CX already records flow into a single searchable database, ready to play, transcribe, and review. No more hunting through server folders.
From one portal you search and play calls, run AI transcription and summaries, score agents, and apply compression, archiving, and retention rules.
Works with 3CX on Windows or Linux, in the cloud or on-premises.
Installs as a Windows or Linux application using Microsoft SQL Server. Run it on a separate server and connect through the VoIPTools Relay.
A browser-based portal lets your team search and play recordings from a PC, Mac, or smartphone.
Optimized to stay fast on very large libraries, designed to keep performing past six million recordings.
Need help sizing or installing? Our team can scope the right setup with you. Talk to us
Book a live walkthrough and we will show you Recording Manager on real 3CX recordings: search, AI transcription, scoring, and retention from start to finish.