Sale Policy on Returns and Exchanges:
This limited offer cannot be combined with other discounts or promotions. All sales are final. We will not be accepting returns and exchanges. This is an online event only and not available in store so we can practice social distancing.
The sale season can be a little crazy, so we ask for your patience when we respond to your order inquiries. We are a small team and are doing our best to personally answer your questions! :)
My item is incorrect, damaged, or defective. What do I do? We’re sincerely sorry about that! We accept returns & exchanges for incorrect sizes and factory defects. You may contact us at [email protected] and our sales associate will be happy to assist you.
I ordered the wrong size. Can I still have it exchanged? Yes, we accept size exchanges. If in case your item is no longer in your requested size and/or color, you may request for another style and/or color, provided that it is of the same value or higher .
Can I return or exchange item(s) I bought on sale/at a discounted price? All item(s) purchased at a discounted price—sale, last call, etc.—are final and will not be accepted for returns and/or exchange.
Can I return or exchange my custom made order? Because custom made orders and personalized Posh Pocket Shoes are made just for you, they are final and will not be accepted for returns and/or exchange. They are non-exchangeable, non-refundable, and are considered sold.
Failure to collect the item/s will still be considered sold.
I am an international customer and there seems to be a problem. Can I return or exchange them? Items sold to international customers are final and will not be accepted for returns and/or exchange. If you have further concerns regarding your order, you can email us at [email protected]
I’m unable to go to your store. Can I return them online? Sure, you can. Here’s how it works: To help us predetermine whether it is deemed eligible for exchange, kindly include the following attachments in your email: valid proof of purchase and/or payment, valid ID, and hi-res photos of the following views of the merchandise .
Our Customer Care representative will accommodate you to set up a return authorization for inspection, should the merchandise prove to be incorrect, damaged, or defective. We hope to make it up to you in the future.
Please note that this will be further evaluated and will be subject for approval upon our receipt of your return package.
What about shipping expenses for online returns?
How long does it take to process a refund?