Certification Categories IT Governance & Service Management ITIL ITIL 4 Sales Professional
ITIL 4 Sales Professional Specifically designed for ITSM tool vendors, it provides a basic knowledge of the key ITIL concepts, with a strong focus on the marketing and sales of ITIL-based solutions.
Specifically designed for ITSM tool vendors, it provides a basic knowledge of the key ITIL concepts, with a strong focus on the marketing and sales of ITIL-based solutions.
At a glance Helps to effectively use ITIL for sales Suitable for tool vendors Module for ATV accreditation No prerequisites Available in English
Helps to effectively use ITIL for sales Suitable for tool vendors Module for ATV accreditation No prerequisites Available in English
Helps to effectively use ITIL for sales
What will you learn? Key concepts of ITSM Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management. ITIL guiding principles Learn about the ITIL guiding principles, and how to use them when planning and managing an ITSM implementation. ITIL management practices Learn what ITIL management practices are, and how to use practice guides for ITSM implementations. The ITIL maturity model Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments. Implementing ITSM Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn about the most common risks, and costs. Technology solutions Explore general guidance on automation and understand the key tools supporting automated IT service management practices. Implementation measurement Learn how to measure the progress and effectiveness of ITSM implementations. Enabling value Discover how ITIL can be harnessed to focus on customer value when selling and planning an ITSM implementation.
Key concepts of ITSM Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management. ITIL guiding principles Learn about the ITIL guiding principles, and how to use them when planning and managing an ITSM implementation. ITIL management practices Learn what ITIL management practices are, and how to use practice guides for ITSM implementations. The ITIL maturity model Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments. Implementing ITSM Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn about the most common risks, and costs. Technology solutions Explore general guidance on automation and understand the key tools supporting automated IT service management practices. Implementation measurement Learn how to measure the progress and effectiveness of ITSM implementations. Enabling value Discover how ITIL can be harnessed to focus on customer value when selling and planning an ITSM implementation.
Key concepts of ITSM Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management.
Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management.
ITIL guiding principles Learn about the ITIL guiding principles, and how to use them when planning and managing an ITSM implementation.
Learn about the ITIL guiding principles, and how to use them when planning and managing an ITSM implementation.
ITIL management practices Learn what ITIL management practices are, and how to use practice guides for ITSM implementations.
Learn what ITIL management practices are, and how to use practice guides for ITSM implementations.
The ITIL maturity model Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments.
Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments.
Implementing ITSM Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn about the most common risks, and costs.
Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn about the most common risks, and costs.
Technology solutions Explore general guidance on automation and understand the key tools supporting automated IT service management practices.
Explore general guidance on automation and understand the key tools supporting automated IT service management practices.
Implementation measurement Learn how to measure the progress and effectiveness of ITSM implementations.
Learn how to measure the progress and effectiveness of ITSM implementations.
Enabling value Discover how ITIL can be harnessed to focus on customer value when selling and planning an ITSM implementation.
Discover how ITIL can be harnessed to focus on customer value when selling and planning an ITSM implementation.
Popular among professionals who have advanced to roles such as: Marketing Managers Sales Managers Customer Success Managers Account Managers
Popular among professionals who have advanced to roles such as:
Marketing Managers Sales Managers Customer Success Managers Account Managers
Exam 20 questions Multiple choice 30 minutes Closed book Minimum required score to pass: 65%
20 questions Multiple choice 30 minutes Closed book Minimum required score to pass: 65%
20 questions Multiple choice 30 minutes Closed book
Minimum required score to pass: 65%
Begin Your Journey Find a Partner Contact a training centre and embark on your learning journey. Discover the essentials of ITIL and excel in marketing and selling ITIL-based solutions.
Begin Your Journey Find a Partner
Contact a training centre and embark on your learning journey. Discover the essentials of ITIL and excel in marketing and selling ITIL-based solutions.
Contact a training centre and embark on your learning journey.
Discover the essentials of ITIL and excel in marketing and selling ITIL-based solutions.