Last year, we updated 15 ITIL practice guides, and our ITIL development team has continued this momentum by revising the remaining 19 guides. ITIL architects Roman Zhuravlev and Adam Griffith will unveil significant updates to the guides, including a new format, additional sections, and practical recommendations. 19 September / 3 pm UK time
Roman Zhuravlev and Adam Griffith will walk you through the key updates made to the Reader’s Manual in 2023-24 and provide expert tips on effectively using the ITIL practice guides to enhance your service management capabilities. 26 September / 3 pm UK time
Our ITIL architects have developed a straightforward and practical model to help you pinpoint crucial management practices, effectively integrate them into a cohesive management system, and ensure that this system delivers value to your organization and customers. 1 October / 3 pm UK time
Digital Badges for Masterclass Completion
Plus members who attended the whole webinar series live will receive a digital badge. The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s expertise in leveraging the updated ITIL 4 Practice Guides to drive measurable organisational value. It covers proven methods for aligning, implementing, and evolving service management practices. The knowledge is based on the latest thought leadership, research, and insights from top ITIL practitioners and consultants.
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