News & Announcements AI Governance Unlocked
AI Governance Unlocked New webinar! 23 April 2026 | 14:00 UTC Join us for a special behind-the-scenes view of the exclusive content available to PeopleCert Plus members. Discover how ITIL (Version 5) supports effective IT governance, based on insights drawn from our recent white paper ‘AI Governance’. Watch now
23 April 2026 | 14:00 UTC Join us for a special behind-the-scenes view of the exclusive content available to PeopleCert Plus members. Discover how ITIL (Version 5) supports effective IT governance, based on insights drawn from our recent white paper ‘AI Governance’.
At a glance Presented by a top industry voice Duration 60 minutes Session free for all Actionable insights
Presented by a top industry voice Duration 60 minutes Session free for all Actionable insights
Presented by a top industry voice
What to Expect AI ethicist and ITIL expert, James Finister, will explain how AI has been embedded into the new ITIL, why AI governance is vital, and the risks of uncontrolled AI rollouts. He will also showcase how AI affects and supports ITIL implementation. You will gain insight into the latest ITIL guidance for AI governance in our VUCA world while getting a taste of the unique insights available to Plus members. Don’t miss this opportunity to learn more about this fascinating topic!
AI ethicist and ITIL expert, James Finister, will explain how AI has been embedded into the new ITIL, why AI governance is vital, and the risks of uncontrolled AI rollouts. He will also showcase how AI affects and supports ITIL implementation.
You will gain insight into the latest ITIL guidance for AI governance in our VUCA world while getting a taste of the unique insights available to Plus members. Don’t miss this opportunity to learn more about this fascinating topic!
What We Will Explore What “AI-native” means within ITIL (Version 5) How AI can enhance ITIL practices and service management Risks linked to uncontrolled AI adoption Using ITIL as a foundation for structured AI governance Show More
What “AI-native” means within ITIL (Version 5) How AI can enhance ITIL practices and service management Risks linked to uncontrolled AI adoption Using ITIL as a foundation for structured AI governance Show More
What “AI-native” means within ITIL (Version 5) How AI can enhance ITIL practices and service management Risks linked to uncontrolled AI adoption Using ITIL as a foundation for structured AI governance
What “AI-native” means within ITIL (Version 5)
How AI can enhance ITIL practices and service management
Risks linked to uncontrolled AI adoption
Using ITIL as a foundation for structured AI governance
Meet our speaker James Finister AI ethicist and ITIL expert James is an established ITSM and AI thought leader, with a track record of transforming service delivery in top global companies. He has worked on the development of ITIL since its earliest days and has an intimate understanding of the framework. James built his first neural network in the early 80’s and is now an ISO-recognized National Expert. ...Show more
James Finister AI ethicist and ITIL expert James is an established ITSM and AI thought leader, with a track record of transforming service delivery in top global companies. He has worked on the development of ITIL since its earliest days and has an intimate understanding of the framework. James built his first neural network in the early 80’s and is now an ISO-recognized National Expert. ...Show more
James Finister AI ethicist and ITIL expert
James is an established ITSM and AI thought leader, with a track record of transforming service delivery in top global companies. He has worked on the development of ITIL since its earliest days and has an intimate understanding of the framework. James built his first neural network in the early 80’s and is now an ISO-recognized National Expert. ...Show more
James is an established ITSM and AI thought leader, with a track record of transforming service delivery in top global companies. He has worked on the development of ITIL since its earliest days and has an intimate understanding of the framework. James built his first neural network in the early 80’s and is now an ISO-recognized National Expert.
PeopleCert Plus Membership Become a Plus member Enjoy unlimited access to: Online courses Expert-led masterclass series 150+ eBooks, guides, and tools A certification renewal path Free mock exams and retakes Exclusive Digital Badges
PeopleCert Plus Membership Become a Plus member
Enjoy unlimited access to: Online courses Expert-led masterclass series 150+ eBooks, guides, and tools A certification renewal path Free mock exams and retakes Exclusive Digital Badges
150+ eBooks, guides, and tools