Automatically log users out after they have missed consecutive calls.
Keep track of the number of consecutive calls missed by each queue agent.
Logs out agents from the queue when the permitted number of missed calls is exceeded.
Set the maximum number of missed calls allowed before an agent is logged out.
Introducing Auto Logout, an advanced add-on for your 3CX phone system designed to monitor queue agents’ responsiveness and automatically log out agents who miss multiple consecutive calls. This intelligent tool enhances your call center’s efficiency, reduces hold times for callers, and maintains accurate 3CX statistical reports.
Busy call centers: Auto Logout ensures that agents who are unavailable or away from their desks don’t contribute to increased hold times, resulting in a better caller experience and more efficient call center operations.
Remote workforces: For teams working remotely or in hybrid environments, Auto Logout helps maintain productivity and responsiveness by ensuring that calls are not left unanswered due to agents forgetting to log out of queues.
Organizations with strict service level agreements (SLAs): Auto Logout assists in maintaining SLAs by reducing unanswered calls and optimizing the call handling process.
Upgrade your 3CX phone system with Auto Logout and experience enhanced efficiency, reduced hold times, and a more seamless call center operation.
Note: You can run IIS and NGIX or Abyss on the same server
v20.0.4 – January 30, 2025
v20.0.3 – December 11, 2024
v18.0.3 – November 25, 2024
v20.0.2 – May 1, 2024
Fixed an error that was sending multiple emails to users after logging out of a queue.
v18.0.45 – April 9, 2024
Fixed a bug that was causing multiple emails to be sent when a user logged out of a queue.
v18.0.44 – April 5, 2024
Fixed an issue that was causing the service to stop unexpectedly.
Fixed an issue that was causing auto logout to effect the wrong queues.
v18.0.40 – March 1, 2024
Fixed an issue that was causing multiple records when registering the tool more than once.
Other minor improvements.
v18.0.39 – February 22, 2024
Various minor bug fixes and improvements.
v18.0.38 – July 19, 2023
Converted config application to web application.
Updated copyright year to 2022.
V18.0.36 – June 9, 2022
Added a search button for contacts in the grid.
Removed all the export buttons in the Import tab.
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.