Each quarter, Olo releases platform enhancements that increase value for customers—giving you more and better ways to drive profitable traffic.
Here's what we served up in Q4 2024.
It’s easier than ever for guests to redeem Sparkfly loyalty offers—our integration now embeds offer codes directly in the guest email, saving guests from a clunky, multi-click experience and driving increased order volume and higher basket sizes for restaurants.
With the simple SSO solution of Borderless , it’s now seamless to link authenticated users to Engage guest profiles and Sparkfly wallets. This reduces friction for guests and drives higher loyalty signups and guest engagement—unlocking greater opportunities for repeat business and customer retention.
The robust insights available in Engage are now accessible directly from the dashboard—making it easier for your operators to uncover trends, see what’s working across locations, and develop the smartest strategy to drive business growth.
Seamlessly integrate Spendgo with Engage to unify guest profiles, capture richer data, and drive personalized marketing to your loyalty and non-loyalty guests—all from one platform.
Make it easier for your guests to fall in love with your menu by using historical data and AI-powered recommendations to automatically showcase the items most likely to appeal to your guest. This streamlined and personalized ordering experience simplifies decision-making for the guest and increases average order value for restaurants.
Have ultimate visibility into all the metrics that matter—including AOV, total spend, order history, upcoming orders, open quotes, and payment links. With this centralized view of accounts, your catering teams have what they need to drive higher conversion rates and comfortably manage every aspect of catering while ensuring nothing falls through the cracks.
Guests who place their orders via Switchboard can complete their orders without having to provide payment details over the phone. Instead, they receive a payment link via email—offering security and flexibility for you and your guest and helping the restaurant operate more efficiently.
The upgraded integration automates menu updates on Olo’s platform and ezCater’s, reducing the time and effort required to maintain the menu accuracy expected by guests. The synchronized menu updates ensure the correct items are always listed and up-to-date, and restaurants can go live faster on ezCater by skipping the time-intensive process of adding catering menus.
Give restaurants precise control over each menu item’s marketplace price, allowing them to stay competitive and maintain profitability—even as delivery fees fluctuate.
Gain real-time visibility into all orders, with the ability to dynamically adjust lead times, streamline operations, and enhance guest satisfaction during peak demand or large order scenarios.
In moving from an automatic trigger to a manual setting, staff have the ability to control the bussing process for ultimate flexibility and more streamlined operations.
Keep closer watch on your card-present transactions with these new dispute notifications that happen automatically when a chargeback is initiated from a transaction at kiosks, so you have the ability to fight the dispute as soon as it happens.
Users can now see fraud blocks in the dashboard reports, gaining full visibility into all fraud mitigation measures to optimize strategies and protect revenue.
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Reach out to your Customer Success Manager to learn more about these features.
Keep tabs on Olo’s ongoing enhancements by viewing the details of what we’ve released in previous quarters.