Thank you for your purchase. We strive to ensure you are satisfied with your purchases from the Let's Vibe website. However, we understand that sometimes you may need to return an item, and we aim to make this process as smooth as possible. Below is our policy for exchanges:
Eligibility for Return and Refund: Products purchased from the Let's Vibe website are eligible for return within 10 days of receipt.
Condition of Items: To be eligible for return, items must be unused and in their original condition and intact packaging.
Refund Timeline: Refund for a product may take between 7 to 10 working days to be processed.
No Refund on Discounted Items: Items purchased on special offer or discount are not eligible for refund.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact our Customer Services Department immediately to arrange a replacement.
Contact Information: For any inquiries or assistance, please email [email protected]. Our customer service team is here to help.
Let's Vibe reserves the right to update this exchange policy at any time.
By making your purchase from the Let's Vibe website, you agree to this return policy. Thank you for being with Let's Vibe.