Because we ship live aquatic animals, returns are handled differently than non-living products. Please review the policy below before placing an order.
We accept returns on live shrimp within 3 days of delivery , subject to the conditions below.
To be eligible for a return, all of the following must be met:
Not eligible for a refund: Any shipment that arrives deceased, unhealthy, improperly packed, or delayed due to carrier error.
All returns must be approved in advance.
Please contact us before shipping any live animals back. Unauthorized returns will not be accepted.
Customers are responsible for:
We strongly recommend Hold for Pickup at the carrier facility when returning livestock.
Once the returned livestock is received and inspected:
Returns will not be accepted if:
We take great care in how our shrimp are bred, packed, and shipped. In the rare event of an issue, we are committed to working with customers in a fair and reasonable way while ensuring the health of our livestock.
If you have questions before ordering, please — we’re happy to help.