At segashoes.com , owned by Star Impact Pvt. Ltd. & operated by Viver Technologies we strive to ensure customer satisfaction with every purchase. Please read our Returns & Exchanges Policy carefully.
Returns and exchanges are applicable within 2 days from the date of delivery. Date of Delivery will be final as per courier Update even if delivered status is marked in website at later time.
Any request raised after 2 days of delivery will not be accepted, and the return/exchange window will be considered closed.
Returns or exchanges will be accepted only under the following conditions:
Defective or damaged product
Wrong product delivered
Requests for reasons other than those listed above will not be accepted.
The product must be unused and unworn
Original packaging, tags, and invoice must be intact
The product must be returned in the same condition as delivered
Products failing quality checks will not qualify for return or exchange.
Requests raised after the 2-day period
Products showing signs of use or damage by the customer
Returns due to change of mind, color preference, or style choice
Contact us within 2 days of delivery at 8360805656 (Whatsapp Only)
Share Order ID , reason for return/exchange, and supporting images (if applicable)
Our team will review the request and confirm eligibility
Approved requests will be picked up or guided for return shipment
Refunds will be processed to the original mode of payment
Refund timelines may vary depending on the payment gateway or bank processing time
Star Impact Pvt. Ltd. reserves the right to approve or reject any return or exchange request after inspection of the product.