Transform guest feedback into business growth with a holistic reputation management platform
Listen, analyze, and adapt to feedback in real-time to gain a deep understanding of the “why” behind guest satisfaction.
Leverage your aggregated insights to foster brand loyalty, win back unhappy guests, and turn review sites into reliable acquisition channels.
Ensure your brand consistently exceeds guest expectations with streamlined review monitoring that eliminates the need to log into review platforms one by one. Popular review sites include:
Use automated surveys to collect first-party data, intercept and engage with negative feedback to prevent churn, and encourage happy guests to share their experiences on review sites to boost your online visibility.
Proactively build a 5-star reputation across all your restaurant locations by making it simple for stakeholders to understand and take action on guest feedback in real time.
Increase guest satisfaction, frequency, and retention with dynamic dashboards and schedulable reports that unlock data-driven decision-making. Plus, discover how your brand reputation stacks up against the competition across key metrics like average response time, total reviews, and guest sentiment.
What Engage helps me with is really understanding my customer. In the morning, the first thing I read is the Sentiment survey. The data that comes into our warehouse drives operations at a granular level. It’s absolutely the lifeblood of how we communicate with customers.
Scott Lawton, CEO bartaco
Manage feedback and track trends with Sentiment.