Serta, The Makers of The World’s Best Mattress.
We understand sleep. It’s no surprise we are celebrated as Americas’ largest and number 1 bedding brand. With over 90 years of experience. We are recipients of various awards which include, Woman’s Choice award, The official mattress of the National Sleep Foundation and Americas NO1 mattress manufacture. We are Certified by CASA (Chiropractic Association of South Africa). When it comes to your sleep there is no other brand to consider.
Sleep quality is linked to all major illnesses including heart decease, high blood pressure, diabetes, and strokes. We consider your wellness when designing your bed and ensure that you have a comfortable sleep surface whilst giving you the support you deserve.
Remember with Serta we have considered your Support, Comfort and Hygiene to elevate your quality of sleep which includes Five Common Sleep Problems to Never Count Sheep Again
Pressure Relieving Comfort
Balanced Sleeping Temperature
Prevents Roll-Off or Sag
Sertapedic Ares Flip Free
Constructed with our Power Coil Spring System. Weight capacity of a 150kg per person. Serta exclusive high coil count, high gauge Power Coil sleep system that is designed exclusively for Serta to promote proper support and alignment across the entire body with Edge and Spinal Support.
High Density Pure Foam Layers and Natural Eco-Friendly Fibre Pads - designed exclusively for Serta to work in conjunction with our exclusive spring system provides comfort, support and effective recovery whilst reducing indentation over time.
Mattress Foundation – Base. The mattresses are designed to work with our base; we recommend you purchase a full set.
Our bases are designed and manufactured using Kiln - Dried Timber, with a flat top supported with timber slats. This provides the support required to enhance the life of your bed set.
When will I receive my delivery?
Once your order has been confirmed, your delivery will arrive within 2 to 5 days. If you’ve selected a Special Order product, your delivery will take between 6 - 8 weeks. These delivery details are visible with every product and at checkout for your convenience. Please remember that your order will be confirmed once we’ve received payment.
How will I know when my delivery will arrive?
You will receive an SMS with your delivery details and you will have the option to reschedule should the time not be suitable.
What will the delivery cost?
Delivery charges are determined by the value of the order placed.
What if there is a problem with my delivery?
In the unlikely event that you receive an incorrect delivery or your product is damaged, please notify the us right away so that one of our Experts can resolve the problem for you.
You can reach us by:
Phone on 0800 222 888 , or,
Email at [email protected]
How do I qualify for the 120-Nights Sleep Happy Guarantee?
Be sure to add a Mattress Protector from Sleepmasters to your purchase when buying a new bed set or mattress valued at R4499 or more (normal selling price).
What happens after I've purchased my new bed and mattress protector?
Your bed will be delivered with your Mattress Protector by Sleepmasters or one of our approved delivery partners.
We try our best to make sure you receive your product in good order, but as we all know, unexpected things do happen! That’s why we encourage you to inspect the bed on arrival to ensure it is not damaged.
Once you’re happy, sign your proof of delivery and keep your signed copy (together with your proof of purchase) should you wish to exchange the bed at a later date.
Your new bed will take some time to adjust to your body, and we recommend that you sleep on it for a minimum of 30 nights to allow for this adjustment period.
What happens after the 30 Nights is up?
If between 31 and 120 Nights, you are not happy with your new bed or mattress, you may qualify for an exchange for one of equal or greater value.
What is excluded from the 120-Nights Sleep Happy Guarantee?
The Sleep Happy Guarantee only allows one exchange per bed set purchase.
It is important to remember that your replacement bed may not be at a lower price than that of the original purchase and any price differential can unfortunately not be made up with additional products or accessories.
The Sleep Happy Guarantee is not valid on warranty exchanges, clearance/merchandise, floor models, pillows or mattress protectors.
If I do qualify for the exchange, what happens next?
Should the price of the new bed be equal to or more expensive than the original bed, we will gladly complete the exchange once the full payment of the difference has been made.
Please also bear in mind that a 10% admin charge as well as a delivery fee will apply to your exchange transaction
What are the conditions for my exchange?
This is a kind reminder to purchase and use your mattress protector to protect your investment ;) Sleepmasters and our manufacturing partners will determine the status of the bed as a final step before the exchange can be process. If your bed set is found to be damaged, stained or unsanitary, it will unfortunately not qualify for the exchange.
What do I do when I want to exchange or return my purchase?
Should you wish to return your goods, please notify the Sleepmasters team right away. You can reach us by:
Phone on 0800 222 888 , or
How long will it take to exchange?
Exchange turn-around times depend on stock availability, but we promise to get your new product to you as soon as possible! Your Expert will keep you updated along the way.
Don't hesitate to get in touch on 0800 222 888 if you require any other information.
120 Night Sleep Happy Guarantee
Try your new bed for up to 120 Nights, if you’re not happy we will exchange it!
How to qualify for the 120 Night Sleep Comfort Guarantee:
What is excluded from the 120 Night Sleep Comfort Guaranteed?
If you do qualify for the exchange, the following is important to take note of: