Innerspring sleep system : This mattress employs our Flip Free Technology sporting a medium plush pillow top. Constructed with our imported unique patented continuous coi l spring system which is exclusive to serta. This innerspring system is arguably the “most advanced and celebrated system ever produced” which is designed to provide unrivaled posture support and runs from head to toe, limiting partner movement. This unit is designed for weights up to 150kg per person is made from premium high gauge and high tensile steel and is unrivalled in the industry giving you peace of mind knowing that your greatest investment is constructed utilizing leading world class technologies.
Natural fiber eco-friendly pads –designed exclusively for Serta by an Iso certified fibre pad manufacturing company uses world class materials and manufacturing processes. The pads are designed for better air circulation in order to reduce heat generation whilst dispersing pressure which prolongs the life of your mattress.
High density pure foam layers - designed exclusively for Serta to work in conjunction with the fibre pads and the spring system provides comfort, support and effective recovery whilst reducing indentation over time.
Gel infused memory foam – Highly resistant to micro -organisms and allergens. This foam layer designed to work in conjunction with all the other components for Serta boasts excellent contouring and pressure relief for better durability and longer comfort life. Reduces motion transfer between sleep partners and has microscopic memory pockets that react to body temperature and weight.
· High Performance Imported Knit Ticking designed Exclusively for Serta
· Anti-mite and Anti-bacterial treatment creates a healthier, cleaner sleeping environment. Soft to the Touch with additional comfort Benefits
· Helps reduce tossing and turning
· Resists sagging & edge roll-off
· Encourages proper back support & alignment
· Limits partner movement
· Accounts for persons with dissimilar body weights.
· Promotes a balanced sleep temperature
· Maximum Weight - 150kg / Person
The mattresses are designed to work with our base; we recommend you purchase a full set. Our bases are designed and manufactured using KILN - Dried Timber, with a flat top supported with timber slats and 6 legs. This provides the support required to enhance the life of your bed set.
When will I receive my delivery?
Once your order has been confirmed, your delivery will arrive within 2 to 5 days. If you’ve selected a Special Order product, your delivery will take between 6 - 8 weeks. These delivery details are visible with every product and at checkout for your convenience. Please remember that your order will be confirmed once we’ve received payment.
How will I know when my delivery will arrive?
You will receive an SMS with your delivery details and you will have the option to reschedule should the time not be suitable.
What will the delivery cost?
Delivery charges are determined by the value of the order placed.
What if there is a problem with my delivery?
In the unlikely event that you receive an incorrect delivery or your product is damaged, please notify the us right away so that one of our Experts can resolve the problem for you.
You can reach us by:
Phone on 0800 222 888 , or,
Email at [email protected]
How do I qualify for the 120-Nights Sleep Happy Guarantee?
Be sure to add a Mattress Protector from Sleepmasters to your purchase when buying a new bed set or mattress valued at R4499 or more (normal selling price).
What happens after I've purchased my new bed and mattress protector?
Your bed will be delivered with your Mattress Protector by Sleepmasters or one of our approved delivery partners.
We try our best to make sure you receive your product in good order, but as we all know, unexpected things do happen! That’s why we encourage you to inspect the bed on arrival to ensure it is not damaged.
Once you’re happy, sign your proof of delivery and keep your signed copy (together with your proof of purchase) should you wish to exchange the bed at a later date.
Your new bed will take some time to adjust to your body, and we recommend that you sleep on it for a minimum of 30 nights to allow for this adjustment period.
What happens after the 30 Nights is up?
If between 31 and 120 Nights, you are not happy with your new bed or mattress, you may qualify for an exchange for one of equal or greater value.
What is excluded from the 120-Nights Sleep Happy Guarantee?
The Sleep Happy Guarantee only allows one exchange per bed set purchase.
It is important to remember that your replacement bed may not be at a lower price than that of the original purchase and any price differential can unfortunately not be made up with additional products or accessories.
The Sleep Happy Guarantee is not valid on warranty exchanges, clearance/merchandise, floor models, pillows or mattress protectors.
If I do qualify for the exchange, what happens next?
Should the price of the new bed be equal to or more expensive than the original bed, we will gladly complete the exchange once the full payment of the difference has been made.
Please also bear in mind that a 10% admin charge as well as a delivery fee will apply to your exchange transaction
What are the conditions for my exchange?
This is a kind reminder to purchase and use your mattress protector to protect your investment ;) Sleepmasters and our manufacturing partners will determine the status of the bed as a final step before the exchange can be process. If your bed set is found to be damaged, stained or unsanitary, it will unfortunately not qualify for the exchange.
What do I do when I want to exchange or return my purchase?
Should you wish to return your goods, please notify the Sleepmasters team right away. You can reach us by:
Phone on 0800 222 888 , or
How long will it take to exchange?
Exchange turn-around times depend on stock availability, but we promise to get your new product to you as soon as possible! Your Expert will keep you updated along the way.
Don't hesitate to get in touch on 0800 222 888 if you require any other information.
120 Night Sleep Happy Guarantee
Try your new bed for up to 120 Nights, if you’re not happy we will exchange it!
How to qualify for the 120 Night Sleep Comfort Guarantee:
What is excluded from the 120 Night Sleep Comfort Guaranteed?
If you do qualify for the exchange, the following is important to take note of: