At Wright-Patt Credit Union® (WPCU®), we’re always looking for ways to improve our products, services and technology so that we can deliver more value and better service to our members. That’s why we’re excited to let you know about several upcoming changes throughout the remainder of 2025 designed to make managing your money easier, faster and more secure.
As your caring financial partner, we put you and our other members at the forefront of everything we do. As a result, while a few of these updates are a result of changes being made by third-party vendors we partner with to provide services to you, most of them are being made to allow us to better serve you and make it easier for you to access your accounts and manage your money.
We want you to be well informed in advance of these changes so that you know what to expect and can be prepared. That’s why we’re providing this special page on our website. Check back here throughout the rest of the year for updates, frequently asked questions and more information on how to take advantage of these changes and new enhanced benefits.
Review the information below to learn more. Please note: The dates listed for each of these changes, as well as the specific features and benefits, are tentative and may change as we continue though development. Additional communications and information will be provided as needed for each of the changes.
In November 2025, we migrated our website — WPCU.coop —to a new platform to allow us to provide an even better online digital experience for our members, as well as improve site speed, search functionality and more.
While there were not many visible changes to your user experience, you may experience some minor differences or things might look just a little bit different to you.
Click here to learn more about these updates .
Call-24 has been upgraded to a new, voice-driven system. This exciting upgrade has been designed to make your Call-24 experience faster, smoother and even more helpful.
Note: If you prefer using touch-tone with the number on your phone to request transactions, that option is still available by pressing or saying 1 at the start of the call.
The new Call-24 system walks you through each step using a conversational approach. You can check balances, make transfers between accounts and even pay your WPCU loans by saying things like:
You can access the Call-24 system anytime, day or night, by calling (937) 912-8000 or toll-free at (800) 336-7277 .
Quick Tips for Using the New Call-24:
To learn more about these Call-24 changes, click here .
Beginning with your September 2025 quarterly statement ( statement redesign delayed from August statements to September statements ), your primary WPCU account statement features an updated look.
Most of the changes on the new design are subtle and simply intended to make your statement easier to read.
Here are just a few of the changes you can expect:
Thank you for your continued patience and understanding as we’ve worked through the challenges many members experienced following our credit card conversion last October. We heard your frustration and have been working hard to restore some of the card features and functionality available before the conversion, as well as provide new card features and benefits.
In November, we added new features and benefits that make it easier for cardholders to access and manage their WPCU credit, debit and HSA cards from one single “Cards Center” within WPCU’s consumer Mobile and Online Banking*. These features and benefits include:
Update: We are still working on the ability to receive card information digitally when you request a new card. While we had originally planned to include this feature with the other enhancements in 2025, unfortunately, this specific enhancement is being delayed until early 2026. Watch for additional communication early next year. We apologize for the delay.
*The changes listed in this section will not apply to businesses using WPCU’s business Mobile and Online Banking.
Click here to learn more about these changes .
In November, WPCU’s Mobile and Online Banking received a few minor updates to the overall look and user experience.
While these changes do not have much of an impact on how you use Online and Mobile Banking, they are intended to make your “My Accounts” and “Account History” pages cleaner, simpler and easier to use. The updates include: