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Join NTT DATA Business Solutions a global leader in SAP consulting and digital transformation. As part of the NTT DATA Group we collaborate with over 16700 professionals in 30 countries to deliver innovative SAP solutions that help businesses thrive.
Take the next step in your career and become a trusted partner to our global this role youll support and optimize complex SAP landscapes drive operational excellence and contribute to impactful digital transformation projects all while growing your expertise within a world-class team
Job Title: Reference Specialist Lead
Experience: 6 to 10 Years
Job Location: Hyderabad
Employment Type: Full-time / Work from Office
We are looking for a structured and proactive Customer Reference Intelligence Specialist who can help turn customer references into a reliable sales asset.
The right person will actively maintain the reference database collect missing information validate existing references support international sales teams and ensure that references are specific enough to be useful in real sales situations.
This is a role for someone who combines data discipline persistence stakeholder coordination and a strong service mindset.
The Customer Reference Intelligence Specialist is responsible for building maintaining validating and improving the customer reference database for NTT DATA Business Solutions.
The role ensures that sales teams can quickly find reliable current and specific customer references across consulting implementation SAP managed services application management and other relevant service areas.
This is not a marketing case-study writing role. It is an operational sales intelligence role focused on making customer references complete current searchable specific and usable in sales situations
The mission of the role is to turn a poorly maintained reference database into a trusted sales asset.
Today customer references may be incomplete outdated missing too generic or no longer suitable for use. The Customer Reference Intelligence Specialist will actively collect references from multiple sources chase missing information validate existing references enrich reference details and support sales teams in finding suitable references for customer opportunities.
The role will be part of a small team and will help execute and refine the reference management process over time
3. Key Responsibilities
3.1. Maintain and improve the reference database
Actively maintain the central customer reference database and ensure that it becomes the single source of truth for customer references.
Responsibilities include:
3.3. Ensure reference specificity
Customer reference requests are often highly specific. Sales teams may need for example a customer reference for a certain SAP solution service scope user count industry geography ticket volume or delivery model.
The Customer Reference Intelligence Specialist ensures that references contain sufficient detail including where relevant (for example):
The goal is to make references searchable and useful at the level of detail sales teams actually need.
The role is responsible for regular reference validation. Each active reference should be checked at least every six months to confirm that it is still accurate usable and owned by the right person.
The team will support international sales teams by helping them find suitable references.
The role may help broker the initial connection to the relevant reference owner but reference calls and detailed customer interaction should be handed over to the responsible sales or account team.
The ideal candidate is structured persistent detail-oriented and comfortable working with sales and delivery stakeholders across countries.
Required capabilities include:
Required Experience:
Experience: years Vacancy: 1
References and Win Stories Specialist Lead Consultant L3 • Hyderabad, Sindh, Pakistan